I hope OP is able to prove it to the credit card company. He could start by asking them to forward that actual "email" to the credit card company and him, instead of just a screenshot/picture of it. That'll fucking get 'em. I hope something happens to them, like the credit card company going after them for fraud and trying to scam customers.I don't even know where to begin with this!!! Ho... ly... shit!
That's so fucking far from professional, I hope those assholes not only go out of business, but struggle for a good long while to find any employment! Worthless scumbags!