Well by the time this is resolved I will have found a great local dealer as well. Too bad it's going to be at best the 3rd attempt at this point.
I will say that local dealers aside, Ford corporate is doing a great job trying to resolve. Not sure what the next steps are, but the Ford rep I'm working with has been great so far. I keep telling them the car is phenomenal - we just need to get this minor issue corrected. My 21 was absolutely flawless, but there is just something special about how this one drives. Once the brakes are fixed this one will be better in everyway.
Best of luck my friend. Ford does not like negative comments on line as they have monitors that actually read the comments (Good and bad) It sounds like you are on the right track (No pun) Let us know the final outcome. Hang in there.