Dead on. About 7 techs came out and all tried to tell me it was normal, and quoted the SSM. When I showed how the SSM didn't line up with what I'm experiencing (SSM states noise comes from bell housing or oil pan, mine comes from the front of the passenger cylinder head) they just said "well it's normal anyways cuz I said so" and walked away. Pretty infuriating, but not much I can do about it I guess.That will be their standard answer, and probably the answer you'll get unless you can provide some other symptoms (or they can find some symptoms) that range outside of their SSM info. Good luck.