NorCal South Bay Ford Dealer Service Department Shout-Out

Discussion in 'Shelby GT350 Mustang' started by 19GT350, Aug 17, 2019.

  1. 19GT350

    19GT350 Member

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    Don
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    I’m personally not a huge fan of Dealer Service Departments, but Frontier Ford’s in Santa Clara has restored some of my faith in them.

    As some of you may have read, my selling Dealer botched the install of my OEM Adjustable Strut Top Mounts that were ordered with my 2019 GT350 (driver side mount found on passenger side, and vice versa), and – given all the nonsense I was fed by my selling Dealer about how it was supposed to be this way, how it was not possible, how it didn’t matter, etc. – I wasn’t about to trust them to correct this.

    Long story short, I ended up taking my car to Frontier Ford for the fix, and I am very pleased with their service. They took great care of my car, they were very friendly, PLUS they PROACTIVELY contacted my selling Dealer to arrange payment (vs. asking me to pay and then try to get reimbursed from my selling Dealer or from Ford).

    Based on this experience, I currently feel comfortable returning to Frontier Ford for all of my service needs.

    Hope this helps!
     
  2. Shift

    Shift Well-Known Member

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    #2 Shift, Aug 17, 2019
    Last edited: Aug 17, 2019
    Who was the selling dealer?
     
  3. Sixx

    Sixx Member

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    Bert
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    Good to know. Looking for a good dealer close to SF to service mine.
     
  4. lightrules

    lightrules Well-Known Member

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  5. nordique14

    nordique14 Well-Known Member

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    Good to know they have a good service department. Although they are only a couple of miles from me I never gave their service dept a chance after vowing never to go back there after having dealt with their appalling awful sales dept (twice).
     
  6. bkrupp

    bkrupp Active Member

    First Name:
    Brian
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    Wow, pretty bad. I don't go there because a simple oil change was 2 months out. Got it done next day at Capitol Ford.
     
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