My Dashcam Caught Dealer in a LIE!

Discussion in 'Mustang S550 General Forums' started by GMONSTAH, Mar 10, 2020.

  1. OP
    OP
    GMONSTAH

    GMONSTAH Well-Known Member

    First Name:
    Joe
    Vehicle(s):
    2019 Mustang GT PP1
    Joined:
    Jan 21, 2020
    Location:
    Woodstock, GA
    Posts:
    124
    Likes Received:
    203
    Garage Profiles:
    1
    0   0   0
    The more I think about this, the more it’s flat out FRAUD. They’re ripping Ford off, and I’m getting ripped off by having to put up with a noise I shouldn’t be putting up with.
     
  2. WildHorse

    WildHorse N/A or GO HOME

    First Name:
    COYOTE
    Vehicle(s):
    '17 Mustang GT
    Joined:
    Jun 28, 2017
    Location:
    Parts Unknown
    Posts:
    2,547
    Likes Received:
    1,316
    Garage Profiles:
    1
    Rating:
    100%
    4   0   0
    Nor should you put up with it. Get ur hard earned cash back, goto a different dealership!
     
  3. alpha_s550

    alpha_s550 Well-Known Member

    First Name:
    Jack
    Vehicle(s):
    • 2018 Mustang GT Prem. / 401 / PP (Lemon Lawed) • 2020 Mustang GT Prem. / 401 / PP / AE / MS / 10R80
    Joined:
    May 23, 2019
    Location:
    Glendale, CA
    Posts:
    47
    Likes Received:
    16
    0   0   0
    It's so disappointing to read this because about 3 months ago, the same thing happened to me when I was in the middle of creating a buy-back case for my 18' Mustang GT. I took my car to my local dealer to have an extremely terrible rattle noise checked out along with have my 10 speed which was stalling checked out and I'm sure you can guess what happened..

    I dropped the car off, got a call back a few hours later and was told that my car was "Checked out by multiple technicians, it was scanned to see if any codes were showing up, and it was test driven but no issue was found." I then picked up the car, pulled over by the dealer only to check my BlackVue dashcams and see that right when I dropped the car off originally, they took my car to their roof parking for 4 hours, and did not touch it until 4 hours later when they brought it down for me to pick up.

    I used this evidence for my lemon/buy-back and it sort of helped me win the case. As much as I love Ford, they will never, ever have even the slight most decent service or customer service departments.
     
    JohnDoe likes this.
  4. m3incorp

    m3incorp Well-Known Member

    First Name:
    James
    Vehicle(s):
    2019 Mustang GT Premium with Roush Phase 2, 2017 Corvette Z06, 2018 Subaru WRX, 2015 VW Golf, 2015 Ford Fusion
    Joined:
    Feb 6, 2020
    Location:
    Georgia/Colorado
    Posts:
    649
    Likes Received:
    319
    0   0   0
    If at all possible, I try to wait while the vehicle is being serviced; I've had weird things happen while my cars were at a dealership, like going to lunch and finding my car parked in front of the very same restaurant. Needless to say, that dealer had a lot to explain, since I used my second key and drove away with my car from that restaurant.

    OP, I can understand how you feel, but the bottom line is what do you think will get done about the situation? I may have missed where you named the dealership but I'm guessing that the situation is/was not so bad that you want others to not use them.
     
    Templarum and Laserbrain like this.
  5. givemeadollar

    givemeadollar Well-Known Member

    First Name:
    Matt
    Vehicle(s):
    2019 LFP 800
    Joined:
    May 2, 2019
    Location:
    Multiverse
    Posts:
    134
    Likes Received:
    94
    0   0   0
    If it was me, I would bring them hell and high water. I would send the tapes to the largest news media outlet around, then go to ford corporate report them and then go to the dealership's owner and have a nice long talk with him, the service manager as well as every tech that touched my car. They would think a few times before messing with your car again.
     
    GreenS550 likes this.
  6. jgruben1134

    jgruben1134 Well-Known Member

    First Name:
    Jeff
    Vehicle(s):
    2019 GT Premium PP2 Velocity Blue "Moby"
    Joined:
    Jul 18, 2019
    Location:
    Atlanta
    Posts:
    86
    Likes Received:
    67
    0   0   0
    If you went to the one actually in Woodstock, check out the BBB complaints for the other one they own. I'll keep the name out in case its a different company, but if its the same one, you'll prob find my sales complaint from August interesting.
     
  7. Laserbrain

    Laserbrain Well-Known Member

    Vehicle(s):
    2019 PP2
    Joined:
    Nov 25, 2019
    Location:
    MA
    Posts:
    131
    Likes Received:
    140
    Garage Profiles:
    1
    0   0   0
    Did he say why?
    In context, it's clearly because he doesn't want his shop to get caught joyriding a customer's car. I'd guess he gave you some BS about employee privacy.
     
    QCGoose likes this.
  8. ORRadtech

    ORRadtech Well-Known Member

    First Name:
    Dave
    Vehicle(s):
    18 Mustang EcoBoost convertible, 14 Ford Fusion SE
    Joined:
    Sep 12, 2019
    Location:
    Atlanta, Georgia
    Posts:
    258
    Likes Received:
    162
    0   0   0
    I'd be curious as well. I've recently had an issue with an Atlanta area dealer lying to me as well.
     
    jgruben1134 likes this.
  9. Laserbrain

    Laserbrain Well-Known Member

    Vehicle(s):
    2019 PP2
    Joined:
    Nov 25, 2019
    Location:
    MA
    Posts:
    131
    Likes Received:
    140
    Garage Profiles:
    1
    0   0   0
    Is it possible they disconnected your dash cam at any time?
    How will you respond when the dealer says that's what happened?
    How will you respond when the dealer refuses to look at your video?
     
  10. Armageddon Turbo

    Armageddon Turbo Well-Known Member
    Gold Sponsor


    First Name:
    Leroy
    Vehicle(s):
    Twin Turbo 2014 Mustang GT
    Joined:
    Dec 25, 2019
    Location:
    Albuquerque, NM
    Posts:
    450
    Likes Received:
    118
    0   0   0
    I think by just telling them what you recorded they will bend over backwards.
     
  11. jgruben1134

    jgruben1134 Well-Known Member

    First Name:
    Jeff
    Vehicle(s):
    2019 GT Premium PP2 Velocity Blue "Moby"
    Joined:
    Jul 18, 2019
    Location:
    Atlanta
    Posts:
    86
    Likes Received:
    67
    0   0   0
    If it's the dealer owned by the same people I think it is, they won't. Caught their other dealer in no less than 9 blatant lies, and rather than try to fix it, they lost my business and we're not allowed to speak to each other without attorneys present.
     
    GreenS550 likes this.
  12. OP
    OP
    GMONSTAH

    GMONSTAH Well-Known Member

    First Name:
    Joe
    Vehicle(s):
    2019 Mustang GT PP1
    Joined:
    Jan 21, 2020
    Location:
    Woodstock, GA
    Posts:
    124
    Likes Received:
    203
    Garage Profiles:
    1
    0   0   0
    1. No because the cam has an internal battery that operates for a length of time without a power source.
    2. N.A.
    3. I don’t really care. At the end of the day, they didn’t damage anything other than the relationship. If they become hostile, I’ll just go right to Ford Corporate. I’ll send an overnight right to Jim Hackett.
     
  13. OP
    OP
    GMONSTAH

    GMONSTAH Well-Known Member

    First Name:
    Joe
    Vehicle(s):
    2019 Mustang GT PP1
    Joined:
    Jan 21, 2020
    Location:
    Woodstock, GA
    Posts:
    124
    Likes Received:
    203
    Garage Profiles:
    1
    0   0   0
    So get this, I got a call from some sort of Customer Service Manager asking about my visit.
     
    jgruben1134 likes this.
  14. OP
    OP
    GMONSTAH

    GMONSTAH Well-Known Member

    First Name:
    Joe
    Vehicle(s):
    2019 Mustang GT PP1
    Joined:
    Jan 21, 2020
    Location:
    Woodstock, GA
    Posts:
    124
    Likes Received:
    203
    Garage Profiles:
    1
    0   0   0
    Until this shakes its way through, I don’t want to publicly name the dealer. Let’s see how they try and make it right.
     
  15. Echo4papa

    Echo4papa Well-Known Member

    First Name:
    Scott
    Vehicle(s):
    2019 Mustang GT Premium Coupe
    Joined:
    Apr 16, 2018
    Location:
    DeLand, Florida
    Posts:
    119
    Likes Received:
    88
    0   0   0
    ...and?
     
Loading...

Share This Page