Lund Tuner calling a customer a Re*****?

[greencody433]

These are exactly the people he's talking about in the streams, your headers/cold air combo that's been ran 8000 times doesn't need a custom tune with 10 revisions

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[shogun32]

that's been ran 8000 times doesn't need a custom tune with 10 revisions

Youre assuming the 8000 tunes are actually correct.

 

[AWESOMO 4000]

Youre assuming the 8000 tunes are actually correct.

After 7 years, probably pretty good chance...

 

[Evolvd]

These are exactly the people he's talking about in the streams, your headers/cold air combo that's been ran 8000 times doesn't need a custom tune with 10 revisions

And that completely misses the point on great customer service and not being a giant douchecanoe about it.

 

[K4fxd]

After 7 years, probably pretty good chance...

Some people can feel a tire that is 5 lbs low others can feel hesitation in the throttle. Some cannot.

 

[ORRadtech]

And that completely misses the point on great customer service and not being a giant douchecanoe about it.

This is exactly right. Even if he/they were one of the better tuners out there they shouldn't treat people like dog crap. There are tuners as good, or better, who actually seem to care.

 

[S550HPP]

Off topic but went into the upholstery place that did my steering wheel yesterday at 3 PM and in a very annoyed voice they told me they were closed at 3 PM asking why I didn't call before coming.

They lost a $7K job on the spot and I will never go back. I will also tell everyone.

The free market takes care of itself.

 

[greencody433]

And that completely misses the point on great customer service and not being a giant douchecanoe about it.

Alex works for Lund but at the end of the day he can and will do/say whatever he wants. It's not a Lund channel, it existed before he ever tuned. I'd argue that overwhelmingly he brings more people to Lund Racing than he drives away. It is NOT a representation of how interactions within the ticket system go in my experience after 100+ interactions.

 

[Evolvd]

Alex works for Lund but at the end of the day he can and will do/say whatever he wants. It's not a Lund channel, it existed before he ever tuned. I'd argue that overwhelmingly he brings more people to Lund Racing than he drives away. It is NOT a representation of how interactions within the ticket system go in my experience after 100+ interactions.

Of course he can, no one is saying he can’t. But regardless of whose channel he’s on he is speaking about LUND CUSTOMERS.
You’re making excuses for his douchbag behavior and there are more than enough instances of him running his mouth in a derogatory way about customers that he’s definitely cost Lund a lot of business. Does he care? I couldn't care less if he does or not. His douchey ego probably makes him think he can act however he wants which makes him even less reliable as an employee.
But by all means, keep defending him, integrity eludes many people.

 

[greencody433]

Of course he can, no one is saying he can’t. But regardless of whose channel he’s on he is speaking about LUND CUSTOMERS.
You’re making excuses for his douchbag behavior and there are more than enough instances of him running his mouth in a derogatory way about customers that he’s definitely cost Lund a lot of business. Does he care? I couldn't care less if he does or not. His douchey ego probably makes him think he can act however he wants which makes him even less reliable as an employee.
But by all means, keep defending him, integrity eludes many people.

To be frank the dude he's talking about is an idiot, why should a tuner take time out of their day (without getting paid for it) and work around an inferior custom made product when the customer already had the most optimal product on the car and was already tuned? He wasn't asking for a revision, he was asking for troubleshooting regarding a custom made intake. Sounds like a huge waste of time for everyone. Likely, the customer was in fact a r*tard.

 

[Evolvd]

To be frank the dude he's talking about is an idiot, why should a tuner take time out of their day (without getting paid for it) and work around an inferior custom made product when the customer already had the most optimal product on the car and was already tuned? He wasn't asking for a revision, he was asking for troubleshooting regarding a custom made intake. Sounds like a huge waste of time for everyone. Likely, the customer was in fact a r*tard.

Some people just don’t have a clue when it comes to customer service and what not to do publicly about it. I see you fall in that camp. So go on, keep defending the bad behavior. It speaks volumes about you.

 

[AZ_Ryan]

How people can keep making excuses for this guy is beyond me.

 

[greencody433]

Some people just don’t have a clue when it comes to customer service and what not to do publicly about it. I see you fall in that camp. So go on, keep defending the bad behavior. It speaks volumes about you.

I guess when you're the leading remote tuner for the coyote platform then you could give two sh*ts about the 12 customers some funny bald Puerto Rican scares off.

 

[Evolvd]

I guess when you're the leading remote tuner for the coyote platform then you could give two sh*ts about the 12 customers some funny bald Puerto Rican scares off.

lol they aren’t even tuners. They send the same canned tunes to everyone and blame the customer if their shit doesn’t work right. And those that have deep pockets are the only ones who see “good customer service”. Still making excuses I see….

 

[greencody433]

lol they aren’t even tuners. The send the same canned tunes to everyone and blame the customer if their shit doesn’t work right. And those that have deep pockets are the only ones who see “good customer service”. still making excuses I see….

10 Facebook posts of people complaining Lund wouldn't give them a revision for their C&L axle back install are not a good basis to judge a company off of. Good chance you're running a Lund base file right now.

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