Gearbox and/or clutch issue

[s1ms]

Hi guys, I have an issue with either the gearbox or the clutch. Here are the symptoms:

• very often can't engage the second gear and I have to either depress the clutch again to get into second gear or I have to use excessive force to get into the gear.
• If I drive slow in gears 3,4,5 I can hear a grinding-like noise in the gearbox area
• It does feel like the clutch slips sometimes a bit when gently accelerating

Other things:

• Car is still under manufacturers warranty
• Mike from Modurstang confirmed that something is not ok
• Hartwell Ford (Oxford) had the car in twice and second time for a whole GOD DAMN week and said all is ok and this is normal for this car.
• Went for a test drive together with head of service of Hartwell Ford (Oxford) and he immediately confirmed that that there's a bearing issue, but after I left the car with them for a whole week, nothing was done to it and they just said - no fault found, go away. SO FRUSTRATING!

What should I do to get it sorted? Are there any gearbox/clutch specialists in Oxfordshire who could help me identify the issue, so I could return the car to the dealer with a written report and get it fixed while under warranty? Got 2 months of warranty left.

Any ideas welcome!!!

2017-reg car with 30K miles. Got the car 3000 miles ago with the symptoms already there.

Thank you!
Simon

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[maddog1982]

The dealer really should be investigating this seriously. Sounds like they need to pull the box off and inspect. Is there another Ford dealer you could try?

 

[maddog1982]

Oh and as you already know this isnt normal for the car. They sound a shower of s#it pal. Really hope you get it resolved.

 

[s1ms]

Oh and as you already know this isnt normal for the car. They sound a shower of s#it pal. Really hope you get it resolved.

I do have another one nearby. I'll give them a call tomorrow and see what they say.

 

[Supersolo]

Yeah, dealer isn't interested.
Ford screws dealers on the chargeable labour rates for warranty work.
So some dealers fob-off customers at the risk of coming to Ford's attention & possibly incurring Ford UK's ire.

Find a better dealership.

 

[SteveS]

There's always the Customer Relationship Centre - 0203 564 4444
The important thing is to register your concern before the warranty expires. They'd have a hard job wriggling out of responsibility if your gearbox drops out two months after warranty then.

 

[V8_MOTOR]

Go to Hendy Performance. Speak to Kevin on the phone. They have a master tech who can make the call to replace the gearbox without prior approval from Ford if he feels its fudged.

Stop wasting your time with others.

 

[twiggy]

It maybe the thrust bearing, lots of cars seem to have this issue, both of the S550s I've had did it.

 

[slowhand99]

Could take it down to Peter Stirland of Hungerford, small independent Ford dealer. Their Mustang tech Paul knows what he’s doing and they’ll bat for you against Ford.

 

[s1ms]

Could take it down to Peter Stirland of Hungerford, small independent Ford dealer. Their Mustang tech Paul knows what he’s doing and they’ll bat for you against Ford.

Went for a test drive with Paul. What a nice person. Immediately noticed issues and booked in for repairs. Very disappointed with Hartwell Ford Kidlington attitude. Not going to be their customer anymore.

 

[Kristian87]

Went for a test drive with Paul. What a nice person. Immediately noticed issues and booked in for repairs. Very disappointed with Hartwell Ford Kidlington attitude. Not going to be their customer anymore.

Paul is my hero, what a legend. Glad to hear someone else disappointed with Hartwell Kidlington - I was equally disappointed with them (back when I had the Ecoboost).

 

[wack]

Yeah, dealer isn't interested.
Ford screws dealers on the chargeable labour rates for warranty work.
So some dealers fob-off customers at the risk of coming to Ford's attention & possibly incurring Ford UK's ire.

Find a better dealership.

They can't be that busy they just don't want to do it , I had a fiat doblo van , they wanted ££stupid to service it so I took it elsewhere , the suspension started clonking so I took it to fiat under warranty expecting an argument but they just fixed it , didn't even ask to see the service book or any invoices to see where I'd had it done , I assumed because all work for the workshop pays

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