Ford Dealers are Terrible

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Mustang5ohMan

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My local Ford dealer has been great, got my hood replaced last year under the corrosion warranty. My heated and cooled seats went out on me this past winter. Called to schedule service, gave my name, instantly he said the black mustang like I was there yesterday. Maybe I just got a good service guy.
yeah that’s good... I’m going to be trying two different dealers on for the body work and the other for the a/c issue. I will see how it goes... I hope it all goes well because I like my car...





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Guys,

if I take mine in, I specify no road test or the service is free. The service manager tried to give me crap and I told him the car was mine, not his. It's paid for. my property. If he elected to not help with no road test, I wanted Western Ford Rep on the line with him. He signed the addendum and said no problem. I always write down the mileage if I drop it off and expect it to be less than 0.1 miles more when I pick it up.

Before I started doing that, I had a 2002 Camaro SS 6-speed. I dropped it off one day and, when we went to lunch, I saw my car at a lunch place. I took out my cell phone and, when it left, I recorded the burnout. This was in Oregon. When I picked it up, I showed them the clip and said they owed mew a new clutch and rear tires and, if they gave me any grief about it, the clip was going to the local news channel. They apologized and complied without a fight. That's when I started specifying no road test.
 

scotty

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The vast majority of Ford dealers are trash and have no respect for customers or their car(s)

When I bought my Mustang, I didn't notice one of the bumper clips was broken and the bumper was detached at that little spot by the headlight. I picked up the car late in the day, and only noticed once I got home.. Anyway, took it back the next day to point it out and get them to fix it (Did anyone really do a PDI on my car? I'd say no)... The body shop manager comes out and his first reaction was "Well, you must have hit something. No way the car left our lot like that". Needless to say, I pulled out my phone and showed him pictures of the car from 3 days prior, when I signed the paperwork for the car. Bumper clearly detached. That was strike #1. So after a him humming and hawing he books an appointment to paint and install a new bumper cover - the bad attitude was strike #2. I'm so sorry that I expect a brand new vehicle to be in factory condition. I didn't realize that was such a hard thing to ask for. Anyway, so comes the day to bring it in... I drop it off first thing in the morning when they open and give the keys to the body shop manager then head out. While waiting for a friend to come pick me up, I was snooping at some of the other new cars on the lot out front when all I could hear is my car revving out back. Apparently some junior tech had gotten a hold of the keys "to move the car inside" but decided it would be more fun to let it bounce off the limiter a few times. Man was I pissed.... I do worse things to my own car, but at this point its about respect. That was Strike 3 and needless to say I never went back to that dealer again after giving the manager a piece of my mind - and the manager didn't seem to give two shits about it either. Everyone at that dealership I encountered just had the worst attitudes. Some good is that they are getting some pretty bad reviews these days from other people... as they say, what goes around comes around...

Those of you in London, Ontario, Canada, stay away from Highbury Ford.
 

Mikthehun1

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The vast majority of Ford dealers are trash and have no respect for customers or their car(s)

When I bought my Mustang, I didn't notice one of the bumper clips was broken and the bumper was detached at that little spot by the headlight. I picked up the car late in the day, and only noticed once I got home.. Anyway, took it back the next day to point it out and get them to fix it (Did anyone really do a PDI on my car? I'd say no)... The body shop manager comes out and his first reaction was "Well, you must have hit something. No way the car left our lot like that". Needless to say, I pulled out my phone and showed him pictures of the car from 3 days prior, when I signed the paperwork for the car. Bumper clearly detached. That was strike #1. So after a him humming and hawing he books an appointment to paint and install a new bumper cover - the bad attitude was strike #2. I'm so sorry that I expect a brand new vehicle to be in factory condition. I didn't realize that was such a hard thing to ask for. Anyway, so comes the day to bring it in... I drop it off first thing in the morning when they open and give the keys to the body shop manager then head out. While waiting for a friend to come pick me up, I was snooping at some of the other new cars on the lot out front when all I could hear is my car revving out back. Apparently some junior tech had gotten a hold of the keys "to move the car inside" but decided it would be more fun to let it bounce off the limiter a few times. Man was I pissed.... I do worse things to my own car, but at this point its about respect. That was Strike 3 and needless to say I never went back to that dealer again after giving the manager a piece of my mind - and the manager didn't seem to give two shits about it either. Everyone at that dealership I encountered just had the worst attitudes. Some good is that they are getting some pretty bad reviews these days from other people... as they say, what goes around comes around...

Those of you in London, Ontario, Canada, stay away from Highbury Ford.
Watch out, you're "painting with a broad brush". These are just "your experiences", so you can't write off every Ford dealer. Even if they apply :facepalm:
Awwww hell yeah brother!!!
Party time!
4-3-2-1 Mezcal Margarita:
4 oz. lime juice
3 oz. grapefruit juice
2 oz. mango puree (I used Naked brand, they have it at Target)
1 oz. blue agave nectar
8 oz. mezcal
Food dye of choice (optional)

Combine and shake thoroughly over ice. Serve in salt rimmed glass with additional ice.
 
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Mustang5ohMan

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Guys,

if I take mine in, I specify no road test or the service is free. The service manager tried to give me crap and I told him the car was mine, not his. It's paid for. my property. If he elected to not help with no road test, I wanted Western Ford Rep on the line with him. He signed the addendum and said no problem. I always write down the mileage if I drop it off and expect it to be less than 0.1 miles more when I pick it up.

Before I started doing that, I had a 2002 Camaro SS 6-speed. I dropped it off one day and, when we went to lunch, I saw my car at a lunch place. I took out my cell phone and, when it left, I recorded the burnout. This was in Oregon. When I picked it up, I showed them the clip and said they owed mew a new clutch and rear tires and, if they gave me any grief about it, the clip was going to the local news channel. They apologized and complied without a fight. That's when I started specifying no road test.
The vast majority of Ford dealers are trash and have no respect for customers or their car(s)

When I bought my Mustang, I didn't notice one of the bumper clips was broken and the bumper was detached at that little spot by the headlight. I picked up the car late in the day, and only noticed once I got home.. Anyway, took it back the next day to point it out and get them to fix it (Did anyone really do a PDI on my car? I'd say no)... The body shop manager comes out and his first reaction was "Well, you must have hit something. No way the car left our lot like that". Needless to say, I pulled out my phone and showed him pictures of the car from 3 days prior, when I signed the paperwork for the car. Bumper clearly detached. That was strike #1. So after a him humming and hawing he books an appointment to paint and install a new bumper cover - the bad attitude was strike #2. I'm so sorry that I expect a brand new vehicle to be in factory condition. I didn't realize that was such a hard thing to ask for. Anyway, so comes the day to bring it in... I drop it off first thing in the morning when they open and give the keys to the body shop manager then head out. While waiting for a friend to come pick me up, I was snooping at some of the other new cars on the lot out front when all I could hear is my car revving out back. Apparently some junior tech had gotten a hold of the keys "to move the car inside" but decided it would be more fun to let it bounce off the limiter a few times. Man was I pissed.... I do worse things to my own car, but at this point its about respect. That was Strike 3 and needless to say I never went back to that dealer again after giving the manager a piece of my mind - and the manager didn't seem to give two shits about it either. Everyone at that dealership I encountered just had the worst attitudes. Some good is that they are getting some pretty bad reviews these days from other people... as they say, what goes around comes around...

Those of you in London, Ontario, Canada, stay away from Highbury Ford.
if I saw or heard that happening to my car I probably have to kick their ass or come pretty close to kicking it and trying not to break my damn foot off up in it.

oh and BTW how did the paint work turn out?
 
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Mustang5ohMan

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Watch out, you're "painting with a broad brush". These are just "your experiences", so you can't write off every Ford dealer. Even if they apply :facepalm:

4-3-2-1 Mezcal Margarita:
4 oz. lime juice
3 oz. grapefruit juice
2 oz. mango puree (I used Naked brand, they have it at Target)
1 oz. blue agave nectar
8 oz. mezcal
Food dye of choice (optional)

Combine and shake thoroughly over ice. Serve in salt rimmed glass with additional ice.
Watch out, you're "painting with a broad brush". These are just "your experiences", so you can't write off every Ford dealer. Even if they apply :facepalm:

4-3-2-1 Mezcal Margarita:
4 oz. lime juice
3 oz. grapefruit juice
2 oz. mango puree (I used Naked brand, they have it at Target)
1 oz. blue agave nectar
8 oz. mezcal
Food dye of choice (optional)

Combine and shake thoroughly over ice. Serve in salt rimmed glass with additional ice.

Easier to buy pre made margarita mix...
 

Mikthehun1

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Easier to buy pre made margarita mix...
Once you try one, you'll never use a mix again. They're just colored sugar water, not a margarita. No point in using good alcohol with cheap mixes :inspect:
 

scotty

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if I saw or heard that happening to my car I probably have to kick their ass or come pretty close to kicking it and trying not to break my damn foot off up in it. oh and BTW how did the paint work turn out?
Clear coat on the bumper peeled inside of one year and had to be done again.

Watch out, you're "painting with a broad brush". These are just "your experiences", so you can't write off every Ford dealer. Even if they apply :facepalm:
Hey, don't blame me for calling it as I see it ¯\_(ツ)_/¯ :like:
 

Mikthehun1

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Clear coat on the bumper peeled inside of one year and had to be done again.


Don't blame me for calling it as I see it :like:
Nah, I was talking about everyone who jumped on me, and tried to defend the dealerships as being a good thing.
 
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Mustang5ohMan

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Clear coat on the bumper peeled inside of one year and had to be done again.


Hey, don't blame me for calling it as I see it ¯\_(ツ)_/¯ :like:
damn that’s crazy... got it sprayed and clear peeled and have it sprayed again? Any spider webbing?
 

scotty

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damn that’s crazy... got it sprayed and clear peeled and have it sprayed again? Any spider webbing?
The clips on the original bumper cover were broken on one side, so they brought in a new cover - They painted and cleared it and put it on my car. I'm guessing they rushed the job and didn't let the paint cure properly before applying the clear coat... it was flaking off in chunks. No spider webbing. Had it redone, has been fine since. Go have a look the other paint issue I was having just a month ago - https://www.mustang6g.com/forums/threads/rear-window-paint-chipping.130178/page-2#post-2944926 Ford denied to cover fixing it because the panel wasn't rusted through... so I paid out of pocket and let a friends body shop deal with it. Let's just say Mustang ownership has been an experience to say the least...
 

rob_s

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Paint turned out well?
Yes, they sent it to the best body shop in town. Matches perfectly. It's been over a year and a half and no corrosion <fingers crossed>. They also cleared the underside of the hood, so it's glossy. I took the liner off to show off the Mustang logo, so the gloss is sort of a unique feature of my car lol.
 

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