For many years, I (and others in my family) had been buying our Ford cars and trucks from the same family owned dealership. After 3 generations of ownership, the last family member involved in the dealership decided to sell it. You probably guessed it...he sold to a multiline, multi-state company that gutted the dealer staff, including most of the tech's. The service department then went to hell. They've had several service managers and service writers that have no clue how to treat a customer. I've had simple oil changes delivered with leaking oil filters, greasy finger prints on paint/seats and warranty work that has gone incomplete or never even attempted. I don't want to get into all the detail in this thread, but the end result is that I won't be buying any more Fords from that dealer. Ironically, down the road from the Ford dealer is our Chevy/Cadillac dealer that has a great service department. I even trust them to service my C7 Vette. Note, they are family owned and want to protect their reputation by providing honest and reliable service. So, great service is possible if the dealership chooses to provide it.