Ibleedblue5.0
Member
- Thread starter
- #1
I’m using this platform as documentation in my buy back procedure through Ford.
07/18 I purchased a 2018 Mustang GT at Lorenzo Ford dealer homestead FL. On (02/13/19) I had a ticking/ rattle coming from under the car. I proceeded to Lorenzo fords service department to have it inspected, 10 days later (02/23/19) upon return of the vehicle Ford service had replaced the resonator/clamp however there was still interment ticking on cold starts. (07/16/19) the interment ticking on cold starts has gotten significantly worse at this time I return the vehicle to Lorenzo fords service due to a interment ticking noise coming from the engine bay, especially on cold starts. Upon doing my own research it seems the problem is common and Ford is aware of the issue nick naming it the “type writer tick” or “bbq tick”. I dealt with Dennis Winch as my service advisor and a week had gone by with no updates or follow ups. At this point I tried reaching out to get some info on the status of the car yet nobody had no information on the car and I had come to find out Dennis left on vacation and won’t be back for some time, I was irritated at this point. I spoke to The service department who assured me she’d reach out to the director to have him personally follow up on my car and get back to me. On 07/24/19 a service advisor Gabriel De Los Santos reached out to me informing me my car was ready. I was skeptical because no updates were provided so I asked what was the initial problem and was told the flywheel had been replaced as well as the cylinder asy clutch slave. Upon going to pick my car the next day I asked if any techs can ride along with me to assure the ticking sound is gone yet nobody was available so the manager of the service department Brandon Barrows told me if I hear the noise to just bring the car back. Sure enough as soon as I started the car the ticking noise was still evident so I returned the vehicle immediately. At this point a service advisor was available to ride along and confirmed he heard the ticking noise as well.
9 days later on 08/02/19 Lorenzo fords service calls me to inform me that they have replaced the clutch now (I’m skeptical because on the previous service they claim to have replaced the flywheel, you would assume the clutch would be inspected at this point with the transmission removed) however the noise still seems to be present, Lorenzo service at this point claimed to have opened a case with ford directly inquiring about the ticking/rattle and there response was that the ticking sound is “normal” and causes no damage to the vehicle.
08/02/2019 I’m not satisfied with Fords direct response, my car has accumulated over 27 days of service not to mention my car is not a factory assembly built vehicle anymore being that they’ve removed the transmission on multiple occasions trying to get to the source of the ticking/rattle with no success. I reached out to fords customer relations and opened my own case with the intentions of a buy back through ford, I was directed to wait on a follow up through my regional manger (1 Business day) but I was told a buy back is not guaranteed at this point.
08/05/2019 I follow up to see the status of my case because NO regional manger has reached out to me, at this point my car is ready for pick up from Lorenzo fords service team (with noise still evident) however ford recommends I wait to speak directly with the regional manager so they can coordinate with my service department to see the next plan of action, Ford customer relations assures me I will be contacted by the end of the day. NOBODY reached out to me and I’m still waiting to be contacted.
(08/06/19) this is day 4 no follow up I reach out to customer relations who claimed I’d be reached within 1 business day. Express my frustration being at a stand still waiting for others actions to relieve my situation. Ford provides me with a regional manager (Celeste Baez) phone number (866)-631-3788 Ext:77702. An attempt to transfer me directly over to speak with regional manager is made with no success I’m told a voice mail is left with my info and I will be contacted soon if not I can try and reach out myself with the info provided.
The vehicle has been out of service 27 days to repair one or more substantial defects.
3x attempts to repair the same substantial defect or condition. (Transmission removed on multiple occasions)
To be continued....
07/18 I purchased a 2018 Mustang GT at Lorenzo Ford dealer homestead FL. On (02/13/19) I had a ticking/ rattle coming from under the car. I proceeded to Lorenzo fords service department to have it inspected, 10 days later (02/23/19) upon return of the vehicle Ford service had replaced the resonator/clamp however there was still interment ticking on cold starts. (07/16/19) the interment ticking on cold starts has gotten significantly worse at this time I return the vehicle to Lorenzo fords service due to a interment ticking noise coming from the engine bay, especially on cold starts. Upon doing my own research it seems the problem is common and Ford is aware of the issue nick naming it the “type writer tick” or “bbq tick”. I dealt with Dennis Winch as my service advisor and a week had gone by with no updates or follow ups. At this point I tried reaching out to get some info on the status of the car yet nobody had no information on the car and I had come to find out Dennis left on vacation and won’t be back for some time, I was irritated at this point. I spoke to The service department who assured me she’d reach out to the director to have him personally follow up on my car and get back to me. On 07/24/19 a service advisor Gabriel De Los Santos reached out to me informing me my car was ready. I was skeptical because no updates were provided so I asked what was the initial problem and was told the flywheel had been replaced as well as the cylinder asy clutch slave. Upon going to pick my car the next day I asked if any techs can ride along with me to assure the ticking sound is gone yet nobody was available so the manager of the service department Brandon Barrows told me if I hear the noise to just bring the car back. Sure enough as soon as I started the car the ticking noise was still evident so I returned the vehicle immediately. At this point a service advisor was available to ride along and confirmed he heard the ticking noise as well.
9 days later on 08/02/19 Lorenzo fords service calls me to inform me that they have replaced the clutch now (I’m skeptical because on the previous service they claim to have replaced the flywheel, you would assume the clutch would be inspected at this point with the transmission removed) however the noise still seems to be present, Lorenzo service at this point claimed to have opened a case with ford directly inquiring about the ticking/rattle and there response was that the ticking sound is “normal” and causes no damage to the vehicle.
08/02/2019 I’m not satisfied with Fords direct response, my car has accumulated over 27 days of service not to mention my car is not a factory assembly built vehicle anymore being that they’ve removed the transmission on multiple occasions trying to get to the source of the ticking/rattle with no success. I reached out to fords customer relations and opened my own case with the intentions of a buy back through ford, I was directed to wait on a follow up through my regional manger (1 Business day) but I was told a buy back is not guaranteed at this point.
08/05/2019 I follow up to see the status of my case because NO regional manger has reached out to me, at this point my car is ready for pick up from Lorenzo fords service team (with noise still evident) however ford recommends I wait to speak directly with the regional manager so they can coordinate with my service department to see the next plan of action, Ford customer relations assures me I will be contacted by the end of the day. NOBODY reached out to me and I’m still waiting to be contacted.
(08/06/19) this is day 4 no follow up I reach out to customer relations who claimed I’d be reached within 1 business day. Express my frustration being at a stand still waiting for others actions to relieve my situation. Ford provides me with a regional manager (Celeste Baez) phone number (866)-631-3788 Ext:77702. An attempt to transfer me directly over to speak with regional manager is made with no success I’m told a voice mail is left with my info and I will be contacted soon if not I can try and reach out myself with the info provided.
The vehicle has been out of service 27 days to repair one or more substantial defects.
3x attempts to repair the same substantial defect or condition. (Transmission removed on multiple occasions)
To be continued....
Sponsored