Idrisbey
Active Member
- Joined
- Apr 26, 2020
- Threads
- 4
- Messages
- 36
- Reaction score
- 34
- Location
- New York, NY
- First Name
- Eddie
- Vehicle(s)
- 2019-GT350
- Thread starter
- #1
I am curious to know if anyone else is having the same experience as I am.
I purchased my vehicle new from a dealer that is about 8 hours drive, away from where I live. Upon driving it home, I called the nearest Ford Dealership to have the vehicle inspected and was told the next available date was some 60 days in the future. Realizing this was at the height of the pandemic (last summer), I said no thanks and got the inspection at a local shop.
Fast forward to around October of 2020, I called the dealership’s service department to schedule an oil change. I was given an appointment for March 9. At the time of my calling, it was almost 5 months away. I thought this was a crazy amount of time to be waiting to have an oil change done, but said what the hell, I’ll keep the appointment in order to use up the free maintenance points I received upon purchasing the car, I did the oil change myself at my friend’s shop.
This morning I get a call from the dealership telling me that they have to cancel my March 9 appointment because they are too busy with other cars, and the next available appointment is……September 7th. I told the girl that they must be out of their minds thinking someone would wait for nearly a year to have their oil changed. I refused to have her cancel my appointment, her answer was; it’s up to you if you want to show up on March 9th, we will not be servicing your vehicle.
Has anyone ever experienced anything like this, or am I the only one? For the records the dealership is Dana Ford and Lincoln located in Staten Island (NYC).
I purchased my vehicle new from a dealer that is about 8 hours drive, away from where I live. Upon driving it home, I called the nearest Ford Dealership to have the vehicle inspected and was told the next available date was some 60 days in the future. Realizing this was at the height of the pandemic (last summer), I said no thanks and got the inspection at a local shop.
Fast forward to around October of 2020, I called the dealership’s service department to schedule an oil change. I was given an appointment for March 9. At the time of my calling, it was almost 5 months away. I thought this was a crazy amount of time to be waiting to have an oil change done, but said what the hell, I’ll keep the appointment in order to use up the free maintenance points I received upon purchasing the car, I did the oil change myself at my friend’s shop.
This morning I get a call from the dealership telling me that they have to cancel my March 9 appointment because they are too busy with other cars, and the next available appointment is……September 7th. I told the girl that they must be out of their minds thinking someone would wait for nearly a year to have their oil changed. I refused to have her cancel my appointment, her answer was; it’s up to you if you want to show up on March 9th, we will not be servicing your vehicle.
Has anyone ever experienced anything like this, or am I the only one? For the records the dealership is Dana Ford and Lincoln located in Staten Island (NYC).
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