This is false, I answer many phone calls every day here in the states, and have spoken to many people on this forum over the phone. There are several of us that can and will answer the phone right now if someone calls in.No worries man, I get it - I'm sharing my experience. Of course the fact that me being a sample size of 1 isn't going paint the whole picture. However, something that won't change is the customer support network. I challenge anyone now to call them and ask questions about your install. You will not get a live person, there is no tech team here in the states, there is 1 guy.