This is false, I answer many phone calls every day here in the states, and have spoken to many people on this forum over the phone. There are several of us that can and will answer the phone right now if someone calls in.
Weird, was never false when I had issues. I must have been the unlucky one. I must have decided to come on here, make an entirely false post up for no reason. Amazing, ESS went on a hiring spree all of a sudden.
Brevin, I stand corrected it was close to 10 weeks before I received the kit. It's in the past, but to come on a forum and say you have instant access to technical support like we have with other companies is false.
Again what was your order number? I’d like to check and validate the information. You never installed the kit so you don’t realize that the instructions come with a PDF file and not physical paper copy. There are detailed instructions with every kit. We are also on vacation during the holidays so if you called during that time you likely did not get an answer. You certainly seem to have some sort of agenda here brining this up almost a year later. Posting a lot of false information.
Wait, am I reading this correctly? This happened 8ish+ months ago? You're just now bringing it up and you didn't install the kit on top of that? This seems odd if that is the case. I know I've seen changes that they've made to their process/products around the March timeframe of this year. That probably took care of some of your issues you had that far back(again, if I'm reading this all correctly).
This is surprising to me I’ve had a good experience with them so far. Brevin responded to all my questions same day so far no complaints. I’ve heard nothing but good things and I’ve never seen anyone have any issues with the kit itself
Brevin, you are right. It was around the Holidays. I do appreciate you wanting to look into it. Sounds like you fixed the customer service issues and people are happy. Best of luck.
Sounds like they fixed it everything relating to Customer Sevice issues.
I don’t disagree, we want everyone to be honest and share their experiences, many of our customers have shared experiences with us and we have changed or improved things because of that. We aren’t perfect and occasionally can make mistakes but we always try to make it right. Having said that, the claims that he made don’t seem to add up. Which is why I asked for an order number so I could investigate on my end. We have never been 10 weeks out on a production mustang kit. We include instructions on a USB with a PDF and video file (he claimed no instructions but was likely unaware of the USB provided) We are very good at answering emails and phone calls. If he called during Christmas time we were likely on vacation. If he can provide me his order number and information I can easily see his order date and ship date and can get to the bottom of it.
