9secondko
Well-Known Member
- Joined
- Jul 4, 2014
- Threads
- 4
- Messages
- 1,986
- Reaction score
- 1,030
- Location
- Irvine, ca
- Vehicle(s)
- 2003 cobra
The customer is ticked.
I can’t fault him.
there should be a standard protocol at any dealership to take a two way dashcam that records any and all drives - both for a Ford employee driving a customers car or for a customer test driving Fords car. Any tampering with the Camaro or not using it would be grounds for termination. This is serious stuff.
however, the dealership does seem to have made it right.
how much crap the customer had to deal with and how much trickier the has to navigate in order to be treated right is unknown.
but... he did lie in his post about no longer doing business. He took the money coming to him and reinvested in a Loveland Ford used car. So apparently, his confidence in them isn’t gone. They must have done right in the end.
Hopefully this incident is not a result of culture at Loveland Ford. Once that kind of carelessness and lack of respect for someone else’s property is a very hard thing to change without major shakeups.
I can’t fault him.
there should be a standard protocol at any dealership to take a two way dashcam that records any and all drives - both for a Ford employee driving a customers car or for a customer test driving Fords car. Any tampering with the Camaro or not using it would be grounds for termination. This is serious stuff.
however, the dealership does seem to have made it right.
how much crap the customer had to deal with and how much trickier the has to navigate in order to be treated right is unknown.
but... he did lie in his post about no longer doing business. He took the money coming to him and reinvested in a Loveland Ford used car. So apparently, his confidence in them isn’t gone. They must have done right in the end.
Hopefully this incident is not a result of culture at Loveland Ford. Once that kind of carelessness and lack of respect for someone else’s property is a very hard thing to change without major shakeups.
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