KeiRodez
Well-Known Member
- Joined
- Jan 15, 2015
- Threads
- 15
- Messages
- 116
- Reaction score
- 13
- Location
- York, Pennsylvania
- Vehicle(s)
- 2015 Ecoboost Convertible w/PP
- Thread starter
- #1
I haven't been having the best of luck with my Ecoboost premium convertible.
There have been MULTIPLE on-going issues with the convertible top.
Not long after I bought my Mustang after waiting months for it to arrive - the one day I went to put the top down and heard this snapping sound and then saw something fly past my head on to the floor. One of the trim pieces near the driver side window completely broke under pressure. :(
-- Took it in to the dealer, they ordered a new trim piece and installed it.
Not a month later - SNAP! The trim piece flies off while lowering the top.
In the meantime while I was looking to see that the same trim piece broke off, I notice the convertible cloth headliner on the inside was worn so bad there was a hole in it, not only on the driver's side, but the passenger side as well.
While inspecting the rest of the top, I notice that yet another issue arose because the back window would flop around when you would put a window down while driving and air would rush in the cabin. I figured this slightly normal for a convertible, but I thought I'd mention it when I took it in to the dealer for the trim piece AGAIN and the top wearing though. :rant:
-- Low and behold the dealer tells me there is a TSB for the back window brace breaking, so they ordered a new kit to fix that part before moving to the other issues.
Mechanic went install the kit to fix the back window - bam - it broke while at the dealer! Dealer ordered a second kit, went to install it, bam. It broke again.
So in the meantime they contacted Ford awaiting for their response about what to do - Ford responded by telling them to replace the entire top.
Not sure if I'm keen about my brand new Ecoboost being torn apart, but I figured it had to be done. So the dealer puts me back in my car for the week until the new convertible top arrived.
-- Dropped my car off two days ago. Just received a phone call from the dealer stating they are going to need more parts than they thought, so I will be without my car for about 8 days until they think they can have it finished.
They also gave me a fun fact in that if I was paying for this repair without a warranty is would cost roughly $17,000!
Thankfully they did provide a rental for me to drive at no cost, but STILL! :doh:
So with all these issues with just the convertible top, these didn't even include
1. The bumper they had to paint and touch up because of the tail light rubbing due to bad alignment from the factory
2. Having to repaint the trunk lid corner because the paint was rubbing through where it kept making contact to the tail light
3. Having to fix the paint in the driver's side door jam
4. Fixing the cold startup problem where black smoke would blow out of the exhaust (there was a TSB for this)
5. Fixing both air conditioned seats because the back part would not cool whatsoever (there was a TSB for this)
So all in all, I believe my Mustang has been the shop for over two weeks total since I've owned it.
It's really disappointing because I do love the car! But the quality control from the factory is absolutely HORRIBLE!
I'm interested to see how everything is when I go to get my car back next week... Hopefully no more headaches! :frusty:
UPDATE: The back window brace is still coming un-done up to this point, the trim piece is still snapping off, and the headliner (on the second replaced headliner) is ripping through.
I was told during my most recent visit to the dealership that this is normal and there is nothing that can be done.
So, I take it to another dealership and the service person tells me that something is certainly wrong with my convertible - we scheduled an appointment for them later to contact me and say they can't work on my convertible due to conflict of interest of the other dealership working on it and nothing can be done.
Frustrated, I contact my lawyer for lemon law and he states to me that dealer #2 denying to service my car is not legal and that they most likely are just trying to keep out of the mess.
I took it to another dealer last week and they said there is no way my convertible is normal. They are going to look at it in a few days, so I'm curious what the outcome of this will be....
To be continued....
There have been MULTIPLE on-going issues with the convertible top.
Not long after I bought my Mustang after waiting months for it to arrive - the one day I went to put the top down and heard this snapping sound and then saw something fly past my head on to the floor. One of the trim pieces near the driver side window completely broke under pressure. :(
-- Took it in to the dealer, they ordered a new trim piece and installed it.
Not a month later - SNAP! The trim piece flies off while lowering the top.
In the meantime while I was looking to see that the same trim piece broke off, I notice the convertible cloth headliner on the inside was worn so bad there was a hole in it, not only on the driver's side, but the passenger side as well.
While inspecting the rest of the top, I notice that yet another issue arose because the back window would flop around when you would put a window down while driving and air would rush in the cabin. I figured this slightly normal for a convertible, but I thought I'd mention it when I took it in to the dealer for the trim piece AGAIN and the top wearing though. :rant:
-- Low and behold the dealer tells me there is a TSB for the back window brace breaking, so they ordered a new kit to fix that part before moving to the other issues.
Mechanic went install the kit to fix the back window - bam - it broke while at the dealer! Dealer ordered a second kit, went to install it, bam. It broke again.
So in the meantime they contacted Ford awaiting for their response about what to do - Ford responded by telling them to replace the entire top.
Not sure if I'm keen about my brand new Ecoboost being torn apart, but I figured it had to be done. So the dealer puts me back in my car for the week until the new convertible top arrived.
-- Dropped my car off two days ago. Just received a phone call from the dealer stating they are going to need more parts than they thought, so I will be without my car for about 8 days until they think they can have it finished.
They also gave me a fun fact in that if I was paying for this repair without a warranty is would cost roughly $17,000!
Thankfully they did provide a rental for me to drive at no cost, but STILL! :doh:
So with all these issues with just the convertible top, these didn't even include
1. The bumper they had to paint and touch up because of the tail light rubbing due to bad alignment from the factory
2. Having to repaint the trunk lid corner because the paint was rubbing through where it kept making contact to the tail light
3. Having to fix the paint in the driver's side door jam
4. Fixing the cold startup problem where black smoke would blow out of the exhaust (there was a TSB for this)
5. Fixing both air conditioned seats because the back part would not cool whatsoever (there was a TSB for this)
So all in all, I believe my Mustang has been the shop for over two weeks total since I've owned it.
It's really disappointing because I do love the car! But the quality control from the factory is absolutely HORRIBLE!
I'm interested to see how everything is when I go to get my car back next week... Hopefully no more headaches! :frusty:
UPDATE: The back window brace is still coming un-done up to this point, the trim piece is still snapping off, and the headliner (on the second replaced headliner) is ripping through.
I was told during my most recent visit to the dealership that this is normal and there is nothing that can be done.
So, I take it to another dealership and the service person tells me that something is certainly wrong with my convertible - we scheduled an appointment for them later to contact me and say they can't work on my convertible due to conflict of interest of the other dealership working on it and nothing can be done.
Frustrated, I contact my lawyer for lemon law and he states to me that dealer #2 denying to service my car is not legal and that they most likely are just trying to keep out of the mess.
I took it to another dealer last week and they said there is no way my convertible is normal. They are going to look at it in a few days, so I'm curious what the outcome of this will be....
To be continued....
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