Car back at ford- wiper mount broke

Discussion in 'Issues, Repairs, Warranty, TSB, Recalls' started by Eric R, Sep 27, 2016.

  1. Eric R

    Eric R Well-Known Member

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    So after having my car a couple days I noticed passenger side wiper arm flopping around. Drove to ford this am and found passenger side wiper motor mount was broken. Great, so they looked and the part is on back order with no eta. My service advisor states she has to wait 24 hrs before she can submit a formal complaint to ford. This is getting ridicules!! My car was just there for 8 days. My confidence is starting to get low and I'm wondering what else will break. Anyone else have a broken wiper mount?
     
  2. yellowragtop

    yellowragtop Well-Known Member

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    Are you positive the part is defective? I am wondering if someone vandalized your car and broke the wiper on purpose ?
     
  3. OP
    OP
    Eric R

    Eric R Well-Known Member

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    Ford states it was from their handling when removing evaporator as they had to remove the wiper assembly. If the car was vandalized it would have been on Fords property as that was the only opportunity (I can check the dash cam footage to be sure after I retook possession).
     
  4. seth21w

    seth21w Well-Known Member

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    I was gonna say didnt you just have evap core replaced, its just a freak accident on this one, why im so scared of someone else doing the work, but its still warranty make it just like you like and have them note son the ticket failure due to core replacement! This will cover you in case you have to lemon law your car or anything else that could go out in the following weeks.
     
  5. OP
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    Eric R

    Eric R Well-Known Member

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    yep already noted.. good news they got a part today so it should be fixed tomorrow :).
     
  6. FordService

    FordService Ford Customer Care

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    Glad it was in sooner than expected, Eric R! I’m going to need you to enjoy your car some this weekend, OK?!

    Deysha
     
  7. OP
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    Eric R

    Eric R Well-Known Member

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    I sure will Deysha! Thanks, I get to pick it up after work today :).
     
  8. FordService

    FordService Ford Customer Care

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    Great and you're very welcome, Eric R!! :D

    Deysha
     
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