Called CJ Pony Parts, 45 min wait time...

[psg]

...95 min wait time for a call back, WTF is this normal for the industry? I ordered some stuff from CJ and one of the items they shipped looks is incorrect (I ordered small diameter wheel nuts, they shipped bulged nuts which wont fit my TSW wheels) I used the 1 800 number for order enquiries from the shipping notice they sent me.
Stu

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[Bikeman315]

...95 min wait time for a call back, WTF is this normal for the industry? I ordered some stuff from CJ and one of the items they shipped looks is incorrect (I ordered small diameter wheel nuts, they shipped bulged nuts which wont fit my TSW wheels) I used the 1 800 number for order enquiries from the shipping notice they sent me.
Stu

No, it's not normal. Maybe there was a good reason for the delay. Did you ask them? Sometimes stuff happens. Personally I would never wait on hold for that length of time. 5 minutes tops. Maybe next time send an e-mail or use chat if it is avaiable.

 

[psg]

Thanks for the reply, I was on hold while I wrote the post, got to someone after 42 min wait and the lady was very helpful and confirmed they sent the correct lug nuts, that the part number was correct but the description is wrong, so I have no complaints about the service once I got through. Sent an e mail early yesterday evening, no response by 3pm today, hence the phone call. Didn't do chat because with other businesses I've tried it with its a waste of time, seems to be hired 3rd parties who surf around the same web site as you.
Stu

 

[EFI]

Seeing as how their catch phrase is "you'll be back on the road in no time", this seems counter intuitive.

 

[Decosse]

I only have one experience so far with them, and it was good. I made a quick call to verify that the lug nuts I was ordering (to replace the ever-popular swollen OEM Ford lug nuts), on hold a couple of minutes, quick conversation with fellow on the line, then went to the website and hit purchase. Got an email later in afternoon that item was on its way using regular shipping. It arrived the next afternoon.

Frustrating as your experience was, hopefully it was the exception rather than rule.

 

[NoReins]

Unfortunately calling into Customer Services the wait time may be minimal or it can be a long wait. Just depends on how many people they have staffed that day or the number of calls in the queue.

I think one wait time i did was about 30 minutes. I needed to get something resolved that day, and going back and forth via chat or email wasnt the best action to take.

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