jgruben1134
Well-Known Member
- Thread starter
- #1
My official review of Angela Krause Ford in Alpharetta, GA
Rather than share my emotions over this experience with you, I will give only the facts. I walked in to Angela Krause Ford on July 3rd, 2019 to buy a new car. They did not have exactly what I wanted. They found another dealer that had the car I wanted, reviewed the window sticker with me, negotiated a deal, and I agreed to buy the car. I signed the contract, the title paper work, and the loan paperwork. The car was financed with Ford Motor Credit. I insured the car, as required by the contract. The following are the factual events that happened after that:
They told me they had secured the vehicle – Not True
They told me the car was in Florida – Not True
They told me I would have the car in 24 to 48 hours - Not True
They told me the dealer that had the car sold it out from under me, after I bought it – Not True
They found another car that was in transit to another dealer from the factory. I agreed to take that one instead. It was $1000 more expensive, and we agreed I would pay $1000 less for it. They said they would have it shipped to me as soon as possible after it arrived at the destination dealer. Since they confirmed it had arrived at the destination dealer on 7/23 (Ford’s tracking claims it arrived 7/19):
They told me I would not be billed for a car I didn’t have – Not True
They told me, in these words, “Vehicle is in Transit to Atlanta” on 7/26 – Not True
They told me I misunderstood what that meant
They told me the car would be picked up between Monday and Wednesday (7/29-7/31) – Not True
They told me the car would be here by the end of the week, at the latest (8/2?) – Not True
They told me they had been given an pick up window – Again, not true
I have text messages, voicemails, and the contract and loan agreement I signed to verify these untruths.
It is now 8/1, and I still have no new car, it has not left the dealer in Arizona, and will not be here for another several days. I have since cancelled my deal with them, as I cannot stand to be lied to any more. Thank you for taking the time to read.
Rather than share my emotions over this experience with you, I will give only the facts. I walked in to Angela Krause Ford on July 3rd, 2019 to buy a new car. They did not have exactly what I wanted. They found another dealer that had the car I wanted, reviewed the window sticker with me, negotiated a deal, and I agreed to buy the car. I signed the contract, the title paper work, and the loan paperwork. The car was financed with Ford Motor Credit. I insured the car, as required by the contract. The following are the factual events that happened after that:
They told me they had secured the vehicle – Not True
They told me the car was in Florida – Not True
They told me I would have the car in 24 to 48 hours - Not True
They told me the dealer that had the car sold it out from under me, after I bought it – Not True
They found another car that was in transit to another dealer from the factory. I agreed to take that one instead. It was $1000 more expensive, and we agreed I would pay $1000 less for it. They said they would have it shipped to me as soon as possible after it arrived at the destination dealer. Since they confirmed it had arrived at the destination dealer on 7/23 (Ford’s tracking claims it arrived 7/19):
They told me I would not be billed for a car I didn’t have – Not True
They told me, in these words, “Vehicle is in Transit to Atlanta” on 7/26 – Not True
They told me I misunderstood what that meant
They told me the car would be picked up between Monday and Wednesday (7/29-7/31) – Not True
They told me the car would be here by the end of the week, at the latest (8/2?) – Not True
They told me they had been given an pick up window – Again, not true
I have text messages, voicemails, and the contract and loan agreement I signed to verify these untruths.
It is now 8/1, and I still have no new car, it has not left the dealer in Arizona, and will not be here for another several days. I have since cancelled my deal with them, as I cannot stand to be lied to any more. Thank you for taking the time to read.
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