Aux line in not working

[mustang6t9]

I have a 2015 Mustang with the base SYNC 2 setup. When I first got the car I was able to use the aux line in located in the center console. Now when I use the media button to scroll to the aux input it no longer shows up. The only thing I can think of is I have updated the SYNC software from the Ford website. Has anyone else updated their software and had the same problem? Thanks.

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[FordIVTteam]

I have a 2015 Mustang with the base SYNC 2 setup. When I first got the car I was able to use the aux line in located in the center console. Now when I use the media button to scroll to the aux input it no longer shows up. The only thing I can think of is I have updated the SYNC software from the Ford website. Has anyone else updated their software and had the same problem? Thanks.

Hey mustang6t9,

Try performing a master reset: http://owner.ford.com/how-tos/sync-...erform-a-master-reset.html?sync=my-ford-touch

Cara

 

[SloSVO]

that doesn't even show the correct SYNC for the base 16 GT

 

[mustang6t9]

Hi Cara, yes I did a master reset. Took it to the dealer last week. They thought it was a bad APIM module. Replaced it yesterday. Still same problem. My thought is that as I understand the 2016 models do not have the aux line in feature and that the new software does not recognize that this is a 2015 model.

 

[FordIVTteam]

Hi Cara, yes I did a master reset. Took it to the dealer last week. They thought it was a bad APIM module. Replaced it yesterday. Still same problem. My thought is that as I understand the 2016 models do not have the aux line in feature and that the new software does not recognize that this is a 2015 model.

The update shouldn't affect that feature disappearing. If the master reset and new APIM didn't resolve the issue, have the dealer reach out to their tech hotline for further troubleshooting.

Cara

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