RH14GT
Member
- Joined
- May 12, 2018
- Threads
- 1
- Messages
- 5
- Reaction score
- 0
- Location
- Fayetteville, NC
- Vehicle(s)
- 2017 Mustang GT
- Thread starter
- #1
Good Evening,
I am posting in regards to my 2020 GT350 which I purchased brand new in October 2020. Background information: I am mechanically inclined with 2 years of automotive schooling and more years tinkering and building previous mustangs.
After finally deciding to buy a GT350 (especially since this is the last production year) my GT350 is currently receiving an engine replacement. I have had the car since October, followed the break in procedures specifically laid out in the Mustang Supplement guide. The car currently has 1047 Miles and has never seen over 7500RPM's.
While driving the vehicle, at about 30MPH I lost all power and the car began throwing CEL's and rapidly producing a loud metal on metal knocking sound. With just enough time to get off an off ramp the car stalled. I had the car towed to the local Ford dealership and contacted the Ford Hotline the same day. I had already knew the engine would need a replacement and the dealer confirmed this the next day when they pulled the spark plug on Cylinder #8 and saw damage. After a full DIAG it was confirmed that the car had dropped a valve and it would need a complete engine replacement.
After contacting the Ford Hotline I informed them that I would be pursuing a buyback or full vehicle replacement as it is completely unacceptable to have paid the amount of money that I did for this car, to only have it blow a motor before I even make my second payment on the car. I was contacted by the Regional Customer Service manager who opened a case and informed me that a good faith review would need to take place prior to any decisions about a vehicle buy back being done. The car has been at the dealership for roughly 9 business days and the new engine has just arrived. I had a follow up with the regional customer service rep today who just informed me that the good faith review was finished and that they had denied the request.
I am certain this is due to the fact that it technically has not met the state lemon law requirements for Massachusetts. Although one provision of the law states that if the vehicle is under repair for 15 business days then it will automatically fall into the lemon category.
I am hoping by posting this I will maybe gain some information from others who are or were in a similar situation with their GT350's. I am very frustrated with the entire situation and do not feel that an engine replacement is fair at all considering the value you lose off the car once it is done. Especially since to some buyers, having a numbers matching car is a big deal, I understand other buyers may not care about the numbers. Any information would be greatly appreciated.
Thank You,
I am posting in regards to my 2020 GT350 which I purchased brand new in October 2020. Background information: I am mechanically inclined with 2 years of automotive schooling and more years tinkering and building previous mustangs.
After finally deciding to buy a GT350 (especially since this is the last production year) my GT350 is currently receiving an engine replacement. I have had the car since October, followed the break in procedures specifically laid out in the Mustang Supplement guide. The car currently has 1047 Miles and has never seen over 7500RPM's.
While driving the vehicle, at about 30MPH I lost all power and the car began throwing CEL's and rapidly producing a loud metal on metal knocking sound. With just enough time to get off an off ramp the car stalled. I had the car towed to the local Ford dealership and contacted the Ford Hotline the same day. I had already knew the engine would need a replacement and the dealer confirmed this the next day when they pulled the spark plug on Cylinder #8 and saw damage. After a full DIAG it was confirmed that the car had dropped a valve and it would need a complete engine replacement.
After contacting the Ford Hotline I informed them that I would be pursuing a buyback or full vehicle replacement as it is completely unacceptable to have paid the amount of money that I did for this car, to only have it blow a motor before I even make my second payment on the car. I was contacted by the Regional Customer Service manager who opened a case and informed me that a good faith review would need to take place prior to any decisions about a vehicle buy back being done. The car has been at the dealership for roughly 9 business days and the new engine has just arrived. I had a follow up with the regional customer service rep today who just informed me that the good faith review was finished and that they had denied the request.
I am certain this is due to the fact that it technically has not met the state lemon law requirements for Massachusetts. Although one provision of the law states that if the vehicle is under repair for 15 business days then it will automatically fall into the lemon category.
I am hoping by posting this I will maybe gain some information from others who are or were in a similar situation with their GT350's. I am very frustrated with the entire situation and do not feel that an engine replacement is fair at all considering the value you lose off the car once it is done. Especially since to some buyers, having a numbers matching car is a big deal, I understand other buyers may not care about the numbers. Any information would be greatly appreciated.
Thank You,
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