Nanashii
Well-Known Member
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- #1
This is a continuation of this thread since the OP disappeared and the current title is of no use if someone else is looking into this problem. The mods can merge the threads and edit the title to be more relevant if they see fit. From what I found, there are ~10 people on this forum with this issue.
This afternoon I recorded a video to demonstrate the issue in more detail. Essentially there is a grinding noise coming from the bottom front of the car as the clutch is being released following an up-shift above 4K RPM. This happens when shifting in 2nd, 3rd and 4th gear and beyond that I haven't tested for obvious reasons. I can also feel some vibration through the clutch pedal. There is some noise when releasing the clutch below 4K RPM as well but it's very faint. I can only hear it in the morning when the car is cold and I am driving slowly through the neighborhood. As I mentioned in the other thread, I completed a road test with my dealer's shop foreman who confirmed the noise, wrote a repair order and opened a ticket with Ford's Hot Line. He also checked the system and didn't find any documentation for this problem. This happened on Monday. I took the car home with me and currently, I am waiting to hear from the dealer which should happen as soon as Ford gives them instructions on how to go about diagnosing and fixing whatever is causing the noise. I am hoping to hear something tomorrow or on Thursday at the latest and drop off the car. I am also planning to open a case with Ford's Customer Service by the end of the week.
[ame]
Toward the end (4:55-5:30) of the video, I also captured the rattle which a lot of people are discussing in the other thread.
Update 5/2: Dealer called and requested that I drop off the car. Ford wants them to pull the transmission and inspect it along with the clutch.
Update 5/3: Dropped off the car at the dealer. They plan on inspecting the entire clutch assembly closely and sending pictures to Ford. The waiting game has begun. Also opened a case with Ford's Customer Service.
Update 5/7: Had a missed call from the dealer on Friday, so I stopped by this morning on the way to the office. The car was just sitting up on a lift. It looked like they hadn't done any work on it yet. The service rep said they've kept going back and forward with Ford. Ford thinks it's the clutch. The dealer thinks it's the trans (odd since the shop foreman thought it was the clutch as well after the road test). I think it's the clutch. I'll give them a couple of more days to get everything apart and inspected and if it's still not done, I'll have to start making calls and sending emails to Ford CS and the dealership management.
Spoke with the dealer once again and they were able to pull the transmission today. They found hot spots on the flywheel and think the flywheel was defective which is causing the grinding noise when releasing the clutch. They will be replacing the flywheel and the pressure plate but the flywheel is on back order from Ford until mid June. Waiting to hear from their Ford rep regarding expediting a new flywheel.
Update 5/8: Went to the dealer today and talked to the service adviser, trans tech, shop foreman and the service director. The tech showed me a picture with hot spots on one side of the flywheel. He also showed me a video where you can see a good amount of play in the fly wheel assembly which shouldn't be there. I am guessing that is where the noise was coming from. They are going to be replacing the flywheel, clutch and pressure plate. The case has been escalated beyond the dealer's rep so hopefully I'll hear some good news on the parts back order soon. I requested the picture of the flywheel and the video showing the play. I'll post them on here as soon as I get them.
Also spoke with Ford's customer relationship center again and the case will be escalated to the regional customer service manager.
Update 5/17: Not much in terms of updates. Last week Ford was able to source a flywheel which should be at the dealership by now. The clutch is still on back-order. A few units should be shipped next week from the packager, but it's unclear who will be getting them since there are more orders than the number of clutches getting shipped. The next shipping dates are in June. The CS rep will touch base with me next Wednesday and if there is no update on the clutch, the case will be submitted for buyback review. Apparently there is a new part number for the clutch. There was some talk here on the forums that Ford was making revisions, so there may indeed be a revised clutch out there now for the 2019-.
Update 5/25: Clutch assembly is still on back order possibly until mid-June. The dealer reinstalled the drive-train and released the car back to me earlier this week. They'll hold onto the new flywheel and I'll bring the car in once they get the clutch and the rest of the parts from Ford. The service manager told me that there are more than a dozen people with this problem nationwide. Everyone is waiting on parts, so Ford is definitely warrantying this issue. I am pretty sure Ford has been aware of this problem for some time since they told the dealer exactly where to look and what to look for when the techs opened a ticket with the Ford hot line.
I got a call from the regional customer service manager at Ford on this afternoon to let me know that the new clutch assembly for my car has shipped. If all goes well and the dealer has it in their hands early this week, I just have to drop off the car in the am and should be able to pick it up the following day with the new flywheel and clutch in there.
This afternoon I recorded a video to demonstrate the issue in more detail. Essentially there is a grinding noise coming from the bottom front of the car as the clutch is being released following an up-shift above 4K RPM. This happens when shifting in 2nd, 3rd and 4th gear and beyond that I haven't tested for obvious reasons. I can also feel some vibration through the clutch pedal. There is some noise when releasing the clutch below 4K RPM as well but it's very faint. I can only hear it in the morning when the car is cold and I am driving slowly through the neighborhood. As I mentioned in the other thread, I completed a road test with my dealer's shop foreman who confirmed the noise, wrote a repair order and opened a ticket with Ford's Hot Line. He also checked the system and didn't find any documentation for this problem. This happened on Monday. I took the car home with me and currently, I am waiting to hear from the dealer which should happen as soon as Ford gives them instructions on how to go about diagnosing and fixing whatever is causing the noise. I am hoping to hear something tomorrow or on Thursday at the latest and drop off the car. I am also planning to open a case with Ford's Customer Service by the end of the week.
[ame]
Toward the end (4:55-5:30) of the video, I also captured the rattle which a lot of people are discussing in the other thread.
Update 5/2: Dealer called and requested that I drop off the car. Ford wants them to pull the transmission and inspect it along with the clutch.
Update 5/3: Dropped off the car at the dealer. They plan on inspecting the entire clutch assembly closely and sending pictures to Ford. The waiting game has begun. Also opened a case with Ford's Customer Service.
Update 5/7: Had a missed call from the dealer on Friday, so I stopped by this morning on the way to the office. The car was just sitting up on a lift. It looked like they hadn't done any work on it yet. The service rep said they've kept going back and forward with Ford. Ford thinks it's the clutch. The dealer thinks it's the trans (odd since the shop foreman thought it was the clutch as well after the road test). I think it's the clutch. I'll give them a couple of more days to get everything apart and inspected and if it's still not done, I'll have to start making calls and sending emails to Ford CS and the dealership management.
Spoke with the dealer once again and they were able to pull the transmission today. They found hot spots on the flywheel and think the flywheel was defective which is causing the grinding noise when releasing the clutch. They will be replacing the flywheel and the pressure plate but the flywheel is on back order from Ford until mid June. Waiting to hear from their Ford rep regarding expediting a new flywheel.
Update 5/8: Went to the dealer today and talked to the service adviser, trans tech, shop foreman and the service director. The tech showed me a picture with hot spots on one side of the flywheel. He also showed me a video where you can see a good amount of play in the fly wheel assembly which shouldn't be there. I am guessing that is where the noise was coming from. They are going to be replacing the flywheel, clutch and pressure plate. The case has been escalated beyond the dealer's rep so hopefully I'll hear some good news on the parts back order soon. I requested the picture of the flywheel and the video showing the play. I'll post them on here as soon as I get them.
Also spoke with Ford's customer relationship center again and the case will be escalated to the regional customer service manager.
Update 5/17: Not much in terms of updates. Last week Ford was able to source a flywheel which should be at the dealership by now. The clutch is still on back-order. A few units should be shipped next week from the packager, but it's unclear who will be getting them since there are more orders than the number of clutches getting shipped. The next shipping dates are in June. The CS rep will touch base with me next Wednesday and if there is no update on the clutch, the case will be submitted for buyback review. Apparently there is a new part number for the clutch. There was some talk here on the forums that Ford was making revisions, so there may indeed be a revised clutch out there now for the 2019-.
Update 5/25: Clutch assembly is still on back order possibly until mid-June. The dealer reinstalled the drive-train and released the car back to me earlier this week. They'll hold onto the new flywheel and I'll bring the car in once they get the clutch and the rest of the parts from Ford. The service manager told me that there are more than a dozen people with this problem nationwide. Everyone is waiting on parts, so Ford is definitely warrantying this issue. I am pretty sure Ford has been aware of this problem for some time since they told the dealer exactly where to look and what to look for when the techs opened a ticket with the Ford hot line.
I got a call from the regional customer service manager at Ford on this afternoon to let me know that the new clutch assembly for my car has shipped. If all goes well and the dealer has it in their hands early this week, I just have to drop off the car in the am and should be able to pick it up the following day with the new flywheel and clutch in there.
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