Was it washed or in heavy rain before it was parked in July?
Trapped water. Things don't mold if they are dry.
Hi I have this issue x10. I have a 2015 50th anniversary couldn't figure out why it smelled so bad and it was making me sick. I live in Florida mold is a real problem down here. I've had 21 cars if I've had one and never had this situation. Take a look at this. I'm getting ready to take it into the dealer on tuesday. Back in 2019 they replaced the hood because there was a rust spot on it and I wouldn't shut up about it. So anyway this is a newer Hood, it is not the original. I'm so pissed. I had my car detailed and steam cleaned, bought an ozone machine... Never saw this.Hello All,
I purchased a new 2017 Ford Mustang GT back in March and have been having issues with a light Musty smell in the interior of the car. Had the dealer check multiple times and could not find a cabin water leak NOR detect the problem. One dealer said it was normal because of the outside temperature and humidity. Decided to investigate the issue my self and noticed that the only thing that got wet was the hood insulation. Water would leak in between the Hood and the Insulation at the GT hood scoop location. At first I didn't think this would cause the musty smell because its inside the engine bay but somehow the design of the HVAC system has the outside air come from behind the battery at the firewall. Water eventually migrates from the hood scoop location to the battery tray area and drains to the side by the fenders, but the entire insulation path gets wet without a way to dry itself. Removed the insulation and sure enough musty smell is GONE. This problem would only affect ALL the GT's because of the hood scoops. Depending on how many car washes and rain, it could be a MUSTY problem.
Take a look at the images/attachments, MOLD is growing at the hood scoop locations on the insulation. I THINK THIS IS A BAD DESIGN. I'm thinking the hood vent opening needs to be the entire area of the hood scoop, there's extra water that gets in between the perimeter of the hood scoop and hood that leaks through the hood scoop clips to the insulation. I'm going to work with the dealer to see what solution FORD can come up with.
I hope this post can help someone with the same issue, you're not going crazy.
Hi I didn't know you responded, I don't know if it was all the way through because I didn't pull it out, all I did was spray it with vinegar because it was making me sick. They've had my car since Tuesday it's now Friday they just now called me said they sprayed some stuff on it smells fine but they're not taking it out. Who in their right mind leaves a moldy piece of fabric in a car? I'm waiting for him to call me back to tell me how much it's going to cost, I have the top of the line bumper to bumper warranty from Ford on this car and I'm about to unleash on somebody. If you think for a minute I'm going to tolerate you leaving a moldy rag under my hood and Pat me on the head you've misunderstood something. I've had a ton of cars. I've worked at BMW dealerships and had supras and all sorts of things and I've never ever seen anything like this. This service manager told me he'd never heard of this and I'm fixing to show him this thread. Apparently I didn't make this up.
Call your Ford Regional CSR back ASAP and reference the Case #. Tell them your concerns resulted in an unsatisfied resolution and you don't feel that the shop did the repair in your best interest. Also mention you want a refund for work performed without you authorizing the job.
Hi thank you so much for responding, I sent an email forwarding again, all of the photos and calling them both out on the fact that they hadn't even spoken. Neither one responded to my email but I have a call into the supervisor and they said it would take 24 hours for them to call me. I am going to light them up. I have been making all of my correspondence via email because they're not telling me the truth. I do have the top of the line warranty, and the hood was replaced in 2019 because there was a rough spot on it. So it's not the original hood. I have never seen anything like this in my life and I won't lay down on it. I still have a rental car and I'm worried that they're going to tell me I have to pay for that too. In which case I'll get a lawyer. It's my third Mustang and it will be my last if they don't do right by me. Thank you again for your advice. I intend to raise the roof. Stay safe
Just an update, I tried for awhile yesterday to get someone up the food chain, the supervisor they emailed on Monday never called me at all. On Monday, when I finally got through to a rep, the first thing I asked her to do was to read me the comments on my case number from the rep and the service director (service mgr out with covid) the rep said there are no comments there's been no contact. So the SERVICE DIRECTOR told me Ford would NOT pay for anything, that it was pollen from a TREE, and they would replace the insulation for 200$, Sanitize my AC and ozone for another 200$ but I have to pay for it. So he flat out lied to me and never spoke to them. I spent all day yesterday on this, finally got a call from a Ford supervisor from Huston last night at 9:30. Lengthy conversation, I told him after what they've put me through and the bald face lies, from the Service Director, that this would in fact be the hill I die on. My 3rd GT, never had a complaint like this, and I have nothing better to do than make it my life's work. He ask me what I wanted, I listed it out and he said he will be getting back to me.
Continue to keep us updated - this is ridiculous what you're going through.