Anyone else have this issue with their leather

drewdiz · Sep 6, 2015

S550BackInBlack said:
Mine has looked exactly like this since the day I one! I noticed it when I took delivery of the car but the guy who pulled it around to the delivery garage was really fat so I figured it was just his ass print at the time. This is ridiculous for a 41K car. I am shocked to see how many are having this same issue. When you touch the leather there is about a 1/4 inch void of empty space between the cover and the pad below. It also looks like the alignment is off in the manner that they sewed the pieces together. The pass seat is wavy on the side bolster but nowhere near as bad as the drivers seat. I only weigh 160 lbs and the lower outboard side bolster where the lower meets the upper back is very loose as weak and seems not connected to the seat. And for reference, these pics are taken after NO ONE has sat in the seat in over two days. Its significantly worse after I get out of the seat.

i don't know if you already fixed your seat(s) or not, but they finally fixed my seat after 3 hard complaints. when i first got the car, i did noticed how the leather would just leave dimples as if i weighed 300 pounds. (only 160 give or take). the first time they fixed it for "leather tightening" it barely made a difference. when i complained the second time they actually approved me for full leather replacement so i figured everything was going to be perfect. boy was i wrong! the new leather installed looked so bad, so crinkled, so dimpled out i didn't even care about my leather and gave up. long story short..i COMPLAINED HARD for a 3rd time 5 months later. i get approved for "leather tightening and foam replacement"..here are the night and day(literally lol) pics from the first time i complained to the 3rd time i complained. keep on complaining folks..it will eventually work! lmao

Mustm26 · Sep 7, 2015

Mine are doing the same thing. Started a while back. Figured it's a Ford not a Rolls Royce. If they can't sew leather properly after all these years, that's sad.

I am not going to complain. Not worth the aggravation.

Ford could have designed the seams a little better, but, then again its a Ford.

Phillip123 · Feb 13, 2016

Had issues with leather seats since it the days it was very sunny in Alabama and I was a kiddo walking around but naked

garbancillo · Feb 15, 2016

Mustm26 said:
Mine are doing the same thing. Started a while back. Figured it's a Ford not a Rolls Royce. If they can't sew leather properly after all these years, that's sad.

I am not going to complain. Not worth the aggravation.

Ford could have designed the seams a little better, but, then again its a Ford.

Same with Euro Specs, at least, mine. I've those waves over the leather since the very few miles I drove it from dealer to house.

Cobra Jet · Feb 19, 2016

What's the success rate of getting the leather corrected?

I'm assuming the Dealer is just sending the car to a local upholstery shop?

Stangman21 · Feb 19, 2016

drewdiz said:
i don't know if you already fixed your seat(s) or not, but they finally fixed my seat after 3 hard complaints. when i first got the car, i did noticed how the leather would just leave dimples as if i weighed 300 pounds. (only 160 give or take). the first time they fixed it for "leather tightening" it barely made a difference. when i complained the second time they actually approved me for full leather replacement so i figured everything was going to be perfect. boy was i wrong! the new leather installed looked so bad, so crinkled, so dimpled out i didn't even care about my leather and gave up. long story short..i COMPLAINED HARD for a 3rd time 5 months later. i get approved for "leather tightening and foam replacement"..here are the night and day(literally lol) pics from the first time i complained to the 3rd time i complained. keep on complaining folks..it will eventually work! lmao

Hi nice seats! So how long have you sat in your new seats? I imagine that's normal for leather to warp like that after the initial break in. How long has it been since the perfect leather and I imagine it might go warping again later anyway.

Zedex6 · Feb 21, 2016

Mine has the stretchy loose leather and only at 3600 miles. Seems the cushion under the leather is failing to decrompress and causes this. Just one of those little things like the body panel alignment that bothers me for a $40k car.

Stangman21 · Feb 25, 2016

FordService said:
Thanks for looping me in on this, loonysup.

Let's see how I can best assist with getting those seats in tip-top shape, JeffreyDJ, MELLOWYELLOW06, and Jaxstang. Making an appointment with your dealers is a great first step. Please let me know when you do so, and include your full names, best contact numbers, current mileage, VINs, and servicing dealers.

Let me know if you decide to take your Ponies to the dealers for this, franklin9150 and JimmyTwoTimes. I'll need the above requested information

Rachel

Hello Rachel,

I'm not sure if you got my pm but I needed assistance on getting my Mustang leather seats fixed. I can share photos if you like but I've already brought it to my dealer in Northern California and they took photos. I'm hoping you can assist in speeding up the process of getting approved. I asked the service supervisor if it'll be covered under warranty. I'm not sure why not if I only had it for 3 weeks and I barely weigh 165 lbs.

Stangman21 · Mar 4, 2016

Plump Leather Drive Seat

So I went and got the leather seat corrected. No hassle thanks to the great coordination with my local dealership and assistance from my regional Ford customer service rep with referral by FordService straight from this very forums!

The only problem was they didn't do both seats. Only the drivers. Service manager says it should be no problem after getting more usage out of the front passengers bring it back and we'll fix it.

The drivers seat now feels and looks great too!

Thanks Fremont Ford, Service manager Peter, Susan Miller (regional customer manager), and Deysha from ServiceFord mustang6g member!

Cobra Jet · Dec 26, 2016

Back TTT for leather seat owners...

Seems this is a plague in the S550...

Hey Ford Service, how can we get this rectified, I mean it should be covered under the 3/36 and no owners should be questioned or denied, correct??

Notice all of the complaint threads about the Ford Leather in the S550, does quality control exist at Ford?

Mvalenti · Dec 14, 2017

38k and this..... wouldnt expect it...

SVT-DADDY · Dec 14, 2017

The leather is so cheap in these cars.....the snap from my shorts actually put a gouge in the seats.

Custom leather for the front seats will be on the list for me at some point.

ripto · Jul 3, 2018

After going through this thread, it sounds like a lot of people have an issue with just the looks of the wrinkled leather, but for me, I am feeling a serious lack of cushion under the wrinkled leather, at the rear 1/3 of the cushion, towards the back rest. I can push down with my hand quite a bit, but if I push down in the middle of the seat or at the front of it (where the knees are), I can feel a ton of padding. Is there something wrong? I am almost the point of wanting to sell this car because of these seats.

Notes · Jul 8, 2018

Leather? What leather?

pardoneo · Jan 7, 2020

Notes said:
Leather? What leather?

Hi Notes,
How did you fixed this issue?

Anyone else have this issue with their leather

drewdiz

Well-Known Member

Mustm26

Well-Known Member

Phillip123

Well-Known Member

garbancillo

Well-Known Member

Cobra Jet

Well-Known Member

Stangman21

Well-Known Member

Zedex6

Member

Stangman21

Well-Known Member

Stangman21

Well-Known Member

Cobra Jet

Well-Known Member

Mvalenti

Well-Known Member

SVT-DADDY

World's heaviest S550

ripto

Well-Known Member

Notes

Moustang

pardoneo

Well-Known Member