wanted33
Well-Known Member
- Joined
- May 30, 2014
- Threads
- 14
- Messages
- 701
- Reaction score
- 240
- Location
- Down South in Dixie
- First Name
- Jim
- Vehicle(s)
- 2018 GT Convertible, 2006 GT Coupe
Stick with your guns, and yes talk with the General Manager about the lack of communications from the sales floor. It's hard to tell but it looks like the bumper itself is gouged. Also I would ask for a new diffuser as that one will never straighten out. Good Luck.Update: I’m not thrilled. Sales guy told me there were “minor scratches” on the bumper. I followed up with him on Saturday and he said he hasn’t heard anything. Didn’t offer to follow up. Just had heard nothing and left it at that. I’m not even confident he’s looked at the car. He was not my initial salesman (who I’ve bought from before and is awesome) who worked with me for the multiple test drives I took. All this guy did was put the order in for me because my guy was busy. I don’t even want this guy to get the sale at this point.
Found it outside the body shop today. It clearly is not minor surface scratches. Someone backed it into something or it was hit by someone else. Already had my friend who does body work look at it. Given the gouging and how the surrounding bumper bends light reflection, he said he would request replacement.. On a $5,000 used car, maybe, but not on a $40,000 brand new one.
I’m hopeful that they’re going to offer to replace the whole piece-and I’m not super pumped about them attaching that correctly, either. I simply won’t accept a repair like that on a 40,000 brand new car.
I’m mostly annoyed by the complete lack of transparency here. I’m going to cut the crap and talk to the sales manager about it. It could be that they are already planning on replacement but nobody is communicating with each other. I won’t go guns blazing about it, but I don’t think I’m being unreasonable in expressing that my customer experience has not been good enough.
I’ll attach pics shortly.
Sponsored