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I've seen this on multiple occasions. It's typically just slightly out of adjustment from the factory. It's covered under warranty. For some reason, certain dealerships seem to not like messing with the convertible mechanism. I got really familiar when I had to fix my daughter's 2014...

Here's a pic: https://www.fordpartsdistributor.com/oem-parts/ford-back-glass-reveal-molding-fr3z76423a20ae