The Cookie Monster at least has the expectation set with a completion time. We have nothing so far. For all we know it could be next week or 6 months from now. A bit frustrating for sure.
Optimum No-Rinse works great at getting brake dust off rims. It doesn't take much effort and it's very mild. You just use it like you'd use it to wash the rest of your car.
Does calling Ford Performance given more information than Ford Service through Twitter? FordService is only able to tell me "order in processing with no available ETA" and my dealer says they don't have any info yet. Neither is able to tell me the actual status - material hold or clean or...