I think it is your service advisor & parts department who can have an impact on the process. All the communication from Ford was basically what the dealer had already told me 2 days ago- It does not hurt to escalate the issue but they can only pressure the dealer.
To clarify, my gen 1 engine never consumed too much oil and actually did not fail. I don't track my car. I had a small accident, the oil cooler line went off and someone tried to start the car without checking it first I believe.
I checked in with the Dealer yesterday, they told me 9 engines were allocated for shipment. I don't know how many orders are before mine but it was good to see some progress...
I can't pass the customer service person - he keeps telling me there are no regional representatives. There are case managers. Is that correct?
UPDATE- I was able to create a case. They told me someone will contact me in one business day. Let's see if this will change anything
Hi all, my car has been sitting at the dealer for a few months and finally the engine will replaced at no cost. But now they are telling me it is backordered. Any guesses when can they have a long block? Is there a way to expedite the process? Should I call Ford customer representative? Thanks
I had created another post - let me know if this is still on! 2 people signed up already...
Hi all, let's meet this Saturday at Alice's Restaurant for breakfast/brunch & we can do a short cruise after with those interested.
I'm thinking we can meet 9.15 - 9.30 am at Alice's Restaurant at...
Hi all, let's meet this Saturday at Alice's Restaurant for breakfast/brunch & we can do a short cruise after with those interested.
I'm thinking we can meet 9.15 - 9.30 am at Alice's Restaurant at Woodside - those who want to grab something to eat can do so and we can do a photo shoot & can...
They are stricter on the weekends yes,
I am also good with September 10 or September 11th - anyone?
Also do you guys have insagram accounts? It is easier to communicate last minute info there