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Wow! Looks like you took pictures of ours! I mean it looks exactly the same. Ours was working fine, but my wife heard a "Pop" sound the other day and when she brought it home, it looked just like yours. I hope Ford step up. This is my first Ford... Always been a GM (Yukon) and Mopar (Jeeps)...

Ford got back with me, we have the SAME issue. Problem for us is that, though this appears to be an issue many are seeing, there is no indication that Ford plans to address it with a fix. They gave us a case number and aimed us at the dealership. We'll see what the dealer says about it...