So my car has been at the dealership shop for 31 days as of today. Roughly 2.5 weeks ago, they informed me it was the cam-shaft phasers possibly needing replacing or the solenoids and they really haven't done much since. They just keep extending my rental which I appreciate, but I'm beginning to think they don't know what's wrong. Is Lemon Law/buy-back even an option at this point? This is what Nevada law says:
The Nevada lemon law establishes a presumption that a reasonable number of attempts have been undertaken to conform a motor vehicle to the applicable express warranties if, within the time the express warranty is in effect or within one year following the date of the motor vehicle’s delivery to the original buyer, whichever occurs first, either of the following occurs:
1. The same nonconformity has been subject to repair four or more times by the manufacturer, its agent or authorized dealer but the nonconformity continues to exist, or
2. The motor vehicle is out of service for repairs for a cumulative total of 30 or more calendar days. The 30 day period is extended by any period of time in which the necessary repairs cannot be made for reasons that are beyond the control of the manufacturer, its agent or authorized dealer. The time the express warranty is in effect and the one year period is extended by any period of time during which repair services are not reasonably available to the buyer because of war, invasion, strike, fire, flood, or other natural disaster.
What do you guys think or what would you do in this scenario? The car currently has 8,000 miles on it. Purchased new in August 2019. I've been very patient with them and my service assistant, she's been very helpful in extending my rental and sending me texts every few days. But 31 days in I'm starting to think something is up.
Thanks for the information. I'll call them tomorrow for the Regional CSR. Question: Do you know if the 30-day rule only counts business days, or is it just days in general? Also, I did not know about the payment reimbursement for the month! Will they put up a fight for this or is this standard in this situation?If you have not already, you need to call the Ford 800# and get a Regional CSR that will assign you a Case number. That puts your vehicle and concerns at a priority level where the Dealership must start providing updates or course of action for resolution.
It would also seem by your reply directly above that you have researched Nevada Lemon Laws and are familiar with what your rights are at this point. Since the car has been there in excess of 30 days, it should qualify for a Lemon Buy Back.
Once you are hooked up with Regional CSR, inform him/her you want 1 month car payment reimbursement for the time the car has been inop at the Service Center.
You have to make the call whether you want to remain in the situation you’re in with wanting the car repaired and however much longer it will take for that repair OR to get out from under it via a Buy Back.
The “30 days” can vary by State; some States make it very clear while others are in need of further interpretation.Thanks for the information. I'll call them tomorrow for the Regional CSR. Question: Do you know if the 30-day rule only counts business days, or is it just days in general? Also, I did not know about the payment reimbursement for the month! Will they put up a fight for this or is this standard in this situation?
“Buy Back” is just a general term.Thank you for the assistance with this. So what exactly is the difference between the Buy Back vs. Replacement Option? I am leaning towards just a replacement, but I'm not sure how that impacts my current loan and price of the vehicle.