Mikepol2
Well-Known Member
- Joined
- Jul 17, 2018
- Threads
- 116
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- Location
- Pittsburgh, PA
- First Name
- Mike
- Vehicle(s)
- 2021 Mach 1, 2019 Ram 1500
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- #1
I'm not the first guy posting about problems with getting what you order from American Muscle, which is a shame because I've bought from them in the past with no problems. Maybe I should have checked here first and seen other posts reporting problems with shipping or getting the wrong item and then having to fight for their money back or to get their product...
I had been waiting for months for Black Friday to order an axle-back, and was excited to pull the trigger.
Called at 2PM on Nov 26 to order it. Asked them if they would match the advertised price on another seller's site, which was about 20% lower than AM's price. The guy checked into it and said yes, and that they had them in stock and would ship that evening.
On Nov 27 my credit card was charged but they didn't ship it.
On (I think) Nov 29 I chatted with them and they said it would ship in 1-2 days.
On Dec 4 I chatted with them and they said there was "a problem in the warehouse" and that it would ship in 2-3 WEEKS!!
So today (Dec 8) I checked their website and they are showing it in stock; and not only that, I checked the manufacturer's website, and THEY are also showing it in stock.
So I called AM and said I ordered and was promised shipping on Nov 26, you took my money Nov 27, both you and the mfr show it in stock, but you won't ship it? They said yep, "some kind of issue" at the warehouse, 2-3 weeks till they ship. I said you know, this makes no sense, are you regretting giving me that Black Friday price match and slow rolling me hoping that I'll cancel the order? They seemed shocked and offended that I would even suggest it and said nothing shady is going on but they wouldn't agree to find out exactly what the "warehouse problem" was and ship it tomorrow.
So here I sit...
I had been waiting for months for Black Friday to order an axle-back, and was excited to pull the trigger.
Called at 2PM on Nov 26 to order it. Asked them if they would match the advertised price on another seller's site, which was about 20% lower than AM's price. The guy checked into it and said yes, and that they had them in stock and would ship that evening.
On Nov 27 my credit card was charged but they didn't ship it.
On (I think) Nov 29 I chatted with them and they said it would ship in 1-2 days.
On Dec 4 I chatted with them and they said there was "a problem in the warehouse" and that it would ship in 2-3 WEEKS!!
So today (Dec 8) I checked their website and they are showing it in stock; and not only that, I checked the manufacturer's website, and THEY are also showing it in stock.
So I called AM and said I ordered and was promised shipping on Nov 26, you took my money Nov 27, both you and the mfr show it in stock, but you won't ship it? They said yep, "some kind of issue" at the warehouse, 2-3 weeks till they ship. I said you know, this makes no sense, are you regretting giving me that Black Friday price match and slow rolling me hoping that I'll cancel the order? They seemed shocked and offended that I would even suggest it and said nothing shady is going on but they wouldn't agree to find out exactly what the "warehouse problem" was and ship it tomorrow.
So here I sit...
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