slikk66
Well-Known Member
- Joined
- Mar 24, 2019
- Threads
- 7
- Messages
- 88
- Reaction score
- 60
- Location
- Denver Metro, CO
- Vehicle(s)
- 2019 gt350, 1966 Mustang Coupe
- Thread starter
- #1
Man, so I've heard good things about Galpin Ford and GAS (galpin auto service), so I brought my car, 2019 gt350 w/2400 miles, in there to get some warranty work and my "handling package" dealer-installed optional adjustable strut towers (camber plates essentially) installed. I have a track event this weekend, I need to be on the road by like 4pm on Friday, and I work so there's that.
Requested services:
- oil change
- repair front passenger speaker (blown)
- rear tape stripe on deck replacement (bubbling)
- install factory option adjustable strut towers
Here's what's happened so far.
- Called in on Tuesday 11/12, asked to talk to a service advisor to ask if my timeline was too agressive, no one was available, so I asked for a call back (never happened)
- Tuesday night I scheduled an appt online for the next day
- Wednesday 11am I drop off car, guy says I should have it back by the end of week, he tells me it needs to go to GAS for the adjustable strut towers installed, and he'll get it there.
- I call GAS to verify they have space, and am told they do, and it will be $505 for install total
- Wednesday Galpin advisor text me says install is $700+, I tell him I got a quote earlier for $500~ he writes back says "oops I did my math wrong"
- No update thursday
- Friday I ask for an update, get told "hopefully tomorrow" by my advisor
- No update saturday or Monday
- Tuesday 7am and 1pm, I text asking for an update, nothing
- Tuesday 3pm I call Galpin and GAS, get told someone will call back on both, no call back
- Tuesday 5:30pm I call Galpin, get told it's going to a manager for call back (they close at 9:30), no call back
- Wednesday 8am I call Galpin, get told my advisor is "out sick for last few days, not sure when he'll be back", and that "i'll have a service advisor call you back" I tell them I've gotten 0/3 callbacks and I need to talk to somone, I get transferred to GAS
- 8am GAS says "someone will call you back" i say same thing about no one calling back, and I get a guy. Guy says "I've not seen your car yet.. I keep calling over to Galpin, and no one is returning my call", he says he'll call me back in 1 hour.
So, 1 week, car hasn't made it to GAS yet. No suspension work done for my track day this weekend. No idea status of the other asks.
- Noon, I get no call (he said 1, I waited 3). I call GAS back, I get told "he's with a customer", I remind them I'm a customer as well
- Noon, I call Galpin again, get told "I'll give this message to a manager, and they'll call you back", I tell them I need to speak to a manager now. I get sent to his voicemail, I leave a message about the timeline and how irritated I am to be in danger of missing my track time I've paid for. I'm worried they're gonna rip apart the suspension now and something will happen and I'll be screwed, I'd rather leave the suspension parts off at this point. I tell them my worry about them ripping apart the suspension parts and I need to get an update from them on the status.
-12:30, Manager just called back, said "we were waiting on suspension parts, but it's there now at GAS, they're getting installed". I tell him I just spoke to GAS this morning, so I doubt it's there, and also, the parts were in the trunk. He says "we're just waiting on the speaker".. I said, ok so no speaker fix then? what about the tape stripe "I don't know about the stripe, I don't think so".
I say "ok, so in one week, the only thing that has been done is an oil change", he says "yes".
I tell them that if I have to miss work tomorrow and show up and stand there I'm not leaving until I get my car returned in whatever shape they have it.
- GAS just called back, and says "they're going to install the plates at Ford talk to XX". I tell him "I just talked to XX and he said it's going to GAS". He says they're gonna do it, but I'm not sure if it's actually being done or not short of going and seeing with my own eyes or not. Not sure why they couldn't have just been installed, already, at Ford in the first place if that was an option.
So, there you have it - I'm hoping get a drivable car sometime tomorrow or I'm out of my track weekend and a decent chunk of cash.
Requested services:
- oil change
- repair front passenger speaker (blown)
- rear tape stripe on deck replacement (bubbling)
- install factory option adjustable strut towers
Here's what's happened so far.
- Called in on Tuesday 11/12, asked to talk to a service advisor to ask if my timeline was too agressive, no one was available, so I asked for a call back (never happened)
- Tuesday night I scheduled an appt online for the next day
- Wednesday 11am I drop off car, guy says I should have it back by the end of week, he tells me it needs to go to GAS for the adjustable strut towers installed, and he'll get it there.
- I call GAS to verify they have space, and am told they do, and it will be $505 for install total
- Wednesday Galpin advisor text me says install is $700+, I tell him I got a quote earlier for $500~ he writes back says "oops I did my math wrong"
- No update thursday
- Friday I ask for an update, get told "hopefully tomorrow" by my advisor
- No update saturday or Monday
- Tuesday 7am and 1pm, I text asking for an update, nothing
- Tuesday 3pm I call Galpin and GAS, get told someone will call back on both, no call back
- Tuesday 5:30pm I call Galpin, get told it's going to a manager for call back (they close at 9:30), no call back
- Wednesday 8am I call Galpin, get told my advisor is "out sick for last few days, not sure when he'll be back", and that "i'll have a service advisor call you back" I tell them I've gotten 0/3 callbacks and I need to talk to somone, I get transferred to GAS
- 8am GAS says "someone will call you back" i say same thing about no one calling back, and I get a guy. Guy says "I've not seen your car yet.. I keep calling over to Galpin, and no one is returning my call", he says he'll call me back in 1 hour.
So, 1 week, car hasn't made it to GAS yet. No suspension work done for my track day this weekend. No idea status of the other asks.
- Noon, I get no call (he said 1, I waited 3). I call GAS back, I get told "he's with a customer", I remind them I'm a customer as well
- Noon, I call Galpin again, get told "I'll give this message to a manager, and they'll call you back", I tell them I need to speak to a manager now. I get sent to his voicemail, I leave a message about the timeline and how irritated I am to be in danger of missing my track time I've paid for. I'm worried they're gonna rip apart the suspension now and something will happen and I'll be screwed, I'd rather leave the suspension parts off at this point. I tell them my worry about them ripping apart the suspension parts and I need to get an update from them on the status.
-12:30, Manager just called back, said "we were waiting on suspension parts, but it's there now at GAS, they're getting installed". I tell him I just spoke to GAS this morning, so I doubt it's there, and also, the parts were in the trunk. He says "we're just waiting on the speaker".. I said, ok so no speaker fix then? what about the tape stripe "I don't know about the stripe, I don't think so".
I say "ok, so in one week, the only thing that has been done is an oil change", he says "yes".
I tell them that if I have to miss work tomorrow and show up and stand there I'm not leaving until I get my car returned in whatever shape they have it.
- GAS just called back, and says "they're going to install the plates at Ford talk to XX". I tell him "I just talked to XX and he said it's going to GAS". He says they're gonna do it, but I'm not sure if it's actually being done or not short of going and seeing with my own eyes or not. Not sure why they couldn't have just been installed, already, at Ford in the first place if that was an option.
So, there you have it - I'm hoping get a drivable car sometime tomorrow or I'm out of my track weekend and a decent chunk of cash.
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