Jlfierros
Well-Known Member
- Joined
- Aug 21, 2015
- Threads
- 11
- Messages
- 47
- Reaction score
- 8
- Location
- Long Beach
- Vehicle(s)
- 2018 Mustang GT
- Thread starter
- #1
I own a 2018 Mustang GT with 5k miles that I purchased in April of 2019. So this past weekend, I, unfortunately, curbed my car and damaged my rocker panel molding on the driverside by not paying attention to the curb to my left. Upon arriving at home and inspecting my damage, I noticed that my engine cross member is completely covered in engine oil as well as the bottom engine cover. Dumbfounded of finding oil, I began to inspect the car very meticulously and try to find the cause of the leak.
Based on my initial inspection the oil is a leak is coming from the oil filter or potentially the oil cooler. I decided to check my oil level the next morning and the level is very low (Please see image below). I decided to carefully drive my car .5 miles to the neighboorhood dealership (Worthless Ford, Long Beach, CA) and have it inspected. The initial inspection time frame would be Thursday morning (4 days). Receive a phone call from the service 4 hours later, of their findings and the next steps:
- The vehicle had about 4 quarts of oil and the original oil filter (from the FORD factory) was loose. To repair the vehicle an oil change must be performed.
After returning the service writer's phone call, he provided me with two options: I can either pay for the oil change ($89.00) and have the issue fixed or I can decline the service and they will clean the oil filter and I can take the car home. If I wanted the car to be fixed under some type of warranty (free), I would have to take it to the purchasing dealership and hope that they will do it under customer appreciation. Called FORD customer service and they are beyond useless, all they could do was to create a service ticket and hope I receive a phone call from the case person.
My question to everyone is, has anybody had this issue with a leaking oil filter from the factory and how was the issue rectified? Did FORD or the servicing dealership stepped-up to the plate and fixed the situation? Has anyone ever dealt with a situation like this and how was it rectified? (other than not purchasing a FORD product)
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