nathanks
Active Member
In the FordPass app you can document it atUsing the FordPass app? Where exactly do you document it?
Vehicle Details -> Service & Support Tab -> Service History -> Add Record
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In the FordPass app you can document it atUsing the FordPass app? Where exactly do you document it?
Better check the dipstick to make sure that the error was in how much oil they actually added. I would not assume that the '9' that they entered on the invoice was correct. Could be 8, might even be the full 10.I decided to take a gamble with the service department at the dealer I bought the car from. The first oil change is complementary. When they were writing up the work order today, I brought up the fact that the 2018's forward take 10 quarts of oil. While checking out, they confirm that there is no cost. I noticed on the receipt that they installed a new filter and 9 quarts of oil. Why do they struggle with getting such a simple thing right? I'll be changing the oil myself from now on like I do with my other vehicles and equipment.
This would rock my faith in the dealer.The invoice breaks it down to a quantity of 9 units, cost per unit and extended cost. Oil level on the dipstick was at the bottom hole. I called the service department and expressed my concern that only 9 quarts were put back in and it should be 10. His first response was that some vehicles take partial quarts and it might just be a rounding issue. I pressed him on the fact that it should be a full 10. He took my number and said he would talk to the service manager and call me back. When he called back, he said the car does take 10 but as long as it was registering at the first hole, I would be fine. He said I could add another quart if I felt like it. I asked why I didn't get the full 10 quart requirement and was told they are recalibrating their dispensing system because it must be off.
Registering at the first hole is Ford's minimum level for between changes. Not the dealer's minimum-fill point, which would leave the customer starting out with zero "slack" for any oil usage at all. That 10th quart is on him, he's just trying to weasel his way out of it.The invoice breaks it down to a quantity of 9 units, cost per unit and extended cost. Oil level on the dipstick was at the bottom hole. I called the service department and expressed my concern that only 9 quarts were put back in and it should be 10. His first response was that some vehicles take partial quarts and it might just be a rounding issue. I pressed him on the fact that it should be a full 10. He took my number and said he would talk to the service manager and call me back. When he called back, he said the car does take 10 but as long as it was registering at the first hole, I would be fine. He said I could add another quart if I felt like it. I asked why I didn't get the full 10 quart requirement and was told they are recalibrating their dispensing system because it must be off.
This is exactly why I change my own, and will continue to do so as long as I am able.The invoice breaks it down to a quantity of 9 units, cost per unit and extended cost. Oil level on the dipstick was at the bottom hole. I called the service department and expressed my concern that only 9 quarts were put back in and it should be 10. His first response was that some vehicles take partial quarts and it might just be a rounding issue. I pressed him on the fact that it should be a full 10. He took my number and said he would talk to the service manager and call me back. When he called back, he said the car does take 10 but as long as it was registering at the first hole, I would be fine. He said I could add another quart if I felt like it. I asked why I didn't get the full 10 quart requirement and was told they are recalibrating their dispensing system because it must be off.