ccdriver
Active Member
- Joined
- Jun 12, 2019
- Threads
- 0
- Messages
- 30
- Reaction score
- 20
- Location
- Paso Robles, CA
- First Name
- Barry
- Vehicle(s)
- 19 GT350R
I certainly understand and appreciate everyone's frustration with respect to the status and arrival of their new GT350/R as it took ~6 months once production was complete for me to receive my 2015 Track Pack car so certainly know how most of you feel.
Ford Motor Company definitely has a problem with timely and accurate status for our GT350/R's but to blame the men and women at FP in Dearborn for poor communication and vague answers as to the status of your car is unfair to the individuals at FP IMO.
I have been to FP and know some of them personally and they are very good people but unfortunately they are all at the mercy of what their computer tells them and if they are reading incorrect or bad data unfortunately that is all they have to go by. As we all know if crap information goes in that is what comes out.
Not making excuses for FP but just outlining the facts and if anyone is to blame for little or no answers or incorrect information it all comes down to the senior management at Ford that allows this all to happen.
Having recently visited the FRAP where the EcoBoost, Bullitt, Mustang GT, GT350/R's and the entire Lincoln Continental line is produced is something to behold with ~2,700 employees working out of there along with all of the various railcar companies that have spotted rail cars in place for transit and to see the logistics and magnitude of the FRAP is something else.
Yes, I agree that Ford should be doing a much better job at providing accurate and timely answers to all of us enthusiasts but to suggest that the good people at Ford Performance are the problem is unfair to these good people.
I certainly would not want to be in their shoes knowing full well how some of these calls can go and give them credit for holding their patience in spite of very little to work with.
My experience with Ford Performance has been pleasant every time. I give them credit for trying to help. Other than the minimal info that shows up on their screen, they know nothing or aren't allowed to talk about it. My bet is the former. It seems that Ford approves of Ford Performance as the communications clearing house for us on status. I say this because I was ultimately routed by Ford to FP and FP has not offered any other Ford resources. I instead am told that my dealer has "additional resources" he can glean info from including their Ford rep. My dealer has me convinced otherwise and I have a fairly reliable built-in BS filter. I'm convinced that Ford can't, whether by design or not, tell us much of anything so they don't bother to even try. They can only talk about what "shows up on the screen" which we all know is useless at best.
I applaud FP employees attitude as they are the only thing Ford attempting to act like they care at all. It has to be frustrating to field these calls every day with nothing to do to help. They deserve more from their employer IMO.
The more I educate myself on the details, the more apathetic I get. Ford is a black hole, knows it, and doesn't care to discuss it - but you are welcome to call FP so they can read the screen with bogus/no info.
I'm on "manual hold" - since early March and expect to get told that my car wont get built at all at some point. Wait...that's naive. I don't expect to ever get told anything. I'm back to negotiating ADM all over again!
I congratualate you lucky winners of 2019 deliveries!
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