AmericanV8Guy
Well-Known Member
- Thread starter
- #1
As I'm finalizing the RAV buyback for my car, I've been going through my old service records in order to ensure that the mileage being used by Ford in order to determine when the issue with my car first started is accurate (it wasn't and has been changed after I brought it to their attention).
It was then that I found this little gem:
During one visit to Perry Ford of Santa Barbara, I had asked them to do the basic maintenance AS WELL as check to see what was going on with my engine. I was told that my car would most likely be ready by the end of the day. So, I returned later on that day, and was told my car wasn't ready for pickup, but I could take care of the basic service charge (oil change, tire rotation, etc..). On the service slip that was printed, my mileage "in" was listed at X1238 miles. My car then remained at the dealership for another week before I was asked to pick it up after what eventually turned out to be a "bogus" fix was done. The mileage "in" as well as "out" was now listed at X1326 miles. As I was already frustrated with the entire situation, I didn't notice the 88 mile difference that someone other than myself added to my car while it was in for "servicing". Again, I only noticed this today while looking through all of my service records for my RAV case. Needless to say, I'm fuming. This isn't the only issue I've had with Perry Ford (scratched my rims during a basic tire change, lied to about repairs being done to my car, refusal to do work on my car despite it being covered by the Ford factory warranty, etc...).
I'm currently planning on writing a pretty "strong" letter to Ford HQ (as well as the BBB), with hopes that they will answer me. My question is: could all of this behavior be considered fraud? I feel like someway, somehow, there has to (hopefully) be a law protecting the consumer from such practices. And does anyone have a good contact at Ford HQ that would take all of this seriously? After talking to multiple people (as well as other local Ford Dealerships), it seems like everyone is aware of the practices at Perry Ford, yet they are still able to act in such a nefarious manner.
For me, this was an important reminder to ALWAYS take a picture of my mileage when dropping my car off, and I will now ALWAYS make sure to tell them in person that I have a record of the mileage in order to hopefully deter any possible "joyrides". This was also unfortunately prior to mounting a dash cam in my car.
So yes, if you are in the SB/Central-Coast area of CA, avoid Perry Ford of SB at all cost!!
It was then that I found this little gem:
During one visit to Perry Ford of Santa Barbara, I had asked them to do the basic maintenance AS WELL as check to see what was going on with my engine. I was told that my car would most likely be ready by the end of the day. So, I returned later on that day, and was told my car wasn't ready for pickup, but I could take care of the basic service charge (oil change, tire rotation, etc..). On the service slip that was printed, my mileage "in" was listed at X1238 miles. My car then remained at the dealership for another week before I was asked to pick it up after what eventually turned out to be a "bogus" fix was done. The mileage "in" as well as "out" was now listed at X1326 miles. As I was already frustrated with the entire situation, I didn't notice the 88 mile difference that someone other than myself added to my car while it was in for "servicing". Again, I only noticed this today while looking through all of my service records for my RAV case. Needless to say, I'm fuming. This isn't the only issue I've had with Perry Ford (scratched my rims during a basic tire change, lied to about repairs being done to my car, refusal to do work on my car despite it being covered by the Ford factory warranty, etc...).
I'm currently planning on writing a pretty "strong" letter to Ford HQ (as well as the BBB), with hopes that they will answer me. My question is: could all of this behavior be considered fraud? I feel like someway, somehow, there has to (hopefully) be a law protecting the consumer from such practices. And does anyone have a good contact at Ford HQ that would take all of this seriously? After talking to multiple people (as well as other local Ford Dealerships), it seems like everyone is aware of the practices at Perry Ford, yet they are still able to act in such a nefarious manner.
For me, this was an important reminder to ALWAYS take a picture of my mileage when dropping my car off, and I will now ALWAYS make sure to tell them in person that I have a record of the mileage in order to hopefully deter any possible "joyrides". This was also unfortunately prior to mounting a dash cam in my car.
So yes, if you are in the SB/Central-Coast area of CA, avoid Perry Ford of SB at all cost!!
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