hlh1
Well-Known Member
- Joined
- Jul 10, 2017
- Threads
- 11
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- 689
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- Location
- Central VA
- Vehicle(s)
- 2019 GT PP1 A10
I'm going to try the hose clamp method when I can get a day to do it.
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I know exactly what some of you are going through - and I put a lot of my experiences when I had my 2016 in this very thread, including detailed excerpts from my work orders.This is exactly what I went through, the dealer swapped my DS under the original SSM after balancing all 4 tires the first time and it was good for about 500-1000 miles (been so long now I can't even remember) and it came back but not as bad as before.
So far all my dealer has done since then was blame tires. I've been asking every time I go if they can escalate to the FSE but it never happens.
I'm going to attempt calling the FSE tomorrow direct and see if I can get a hold of him, if not I'll call the CSR and see what they can do.I know exactly what some of you are going through - and I put a lot of my experiences when I had my 2016 in this very thread, including detailed excerpts from my work orders.
The Service Center won’t escalate to an FSE unless you have opened a claim with a Ford CSR via the Ford 800#. That is the only way the FSE will get involved.
Have you opened a case with your regional CSR yet? If not, do it - call the #, state your concerns and disatisfaction with the product and the repair efforts and be sure to say the driveline vibe still exists.
My prior 2016 had (3) driveshafts [2 original and 1 was the revised DS], multiple attempts with SSM #1 “clamp” fix, trans mount, trans flange, 2 rear pinion flanges, center support bearing AND and entire rear diff replaced - not including multiple driveshaft clocks as well as multiple tire road force balancing acts.... the F’n vibration still was there. Oh yea, the FSE went out to the Service Center 3x with specialized equipment, which every time picked up the vibes that were well beyond “acceptable” specs and the Service Center had the Ford Engineering Team involved...
Hell, I even spent over $1k out of my own pocket replacing the Pirellis that only had 13k on them with brand new BFG’s and alignment. Why? Because I thought what else could it be, because the last repair was a major repair with the entire rear diff being replaced.... nope - driveline vibe was still there, in the same mph and rpm range.
So from 1,009 miles to just over 36k, a folder 3” thick of warranty repair work orders and over 1 YEAR of the car being at the shop, sometimes for months at a time, I dealt with the same BS you are or have dealt with... I eventually demanded a Ford Buy Back and got my 2018 as the replacement via the Buy Back process.
Ford knows there is a problem - if there wasn’t, there wouldn’t be (2) SSM’s on it and a revised driveshaft to be used per the 2nd SSM.
I’m really surprised Ford has never officially fixed the issue by now.
Bought the 2016 new in Dec 2015. In Jan 2016 w/ 1,009 miles on it is when driveline vibe surfaced. It continued to be an issue all the way through August 2017 when the last repair made was the replacement of the entire rear diff. At that time, the car had under 30k on it. Since Jan 2016 through August 2017, I had (3) Ford CSR’s involved (because Ford Corp apparently has high employee turnover rate). Every instance of warranty work pertaining to the driveline vibe was documented by me, by them and Ford Service Center since 1,009 miles. I had emails upon emails as well as all of the very detailed work orders (thanks to the great Tech who was assigned to the car).I'm going to attempt calling the FSE tomorrow direct and see if I can get a hold of him, if not I'll call the CSR and see what they can do.
I'm curious, how long did you have the car year wise before you did a buyback? As far as I know I'm past the time limitation on the NJ lemon law
I go to the dealer I bought it from which is Maplecrest in Mendham. I'd have to go back through my service history but I'd like to say I've had them look at this issue at least four times since 2016. I bought the car in July of 2016 and the day after I bought it, the first time I took it on the highway (i-287 south) is when I noticed that vibration.Bought the 2016 new in Dec 2015. In Jan 2016 w/ 1,009 miles on it is when driveline vibe surfaced. It continued to be an issue all the way through August 2017 when the last repair made was the replacement of the entire rear diff. At that time, the car had under 30k on it. Since Jan 2016 through August 2017, I had (3) Ford CSR’s involved (because Ford Corp apparently has high employee turnover rate). Every instance of warranty work pertaining to the driveline vibe was documented by me, by them and Ford Service Center since 1,009 miles. I had emails upon emails as well as all of the very detailed work orders (thanks to the great Tech who was assigned to the car).
When the vibe resurfaced after the rear diff replacement is when I demanded a Buy Back. The Buy Back was initiated and approved in Sept 2017 and I did not take delivery of my new 2018 until Feb 2018. The delay was due to the fact that the 2018’s were barely available, my replacement was a special order and numerous Ford RAV paperwork revisions. By the time I turned in the 2016, it had over 37k on it.
At times, my 2016 sat at the Ford Service Center in excess of 1 month. That alone covers the 30-consecutive day rule for Lemon Law/Buy Back. Mine also had the same warranty repair attempted more than 3x. Plus every repair effort for the driveline vibe was completed prior to 24k miles and 2yr mark (per NJ Lemon Law) and was very well documented. My specific Case is probably an anomaly to the standard Buy Back process and Case Law parameters for Lemons.
I would not contact or call the FSE at all. You must call the Ford 800# and open a case. Ford Corp will assign your case to a Regional CSR. Once you get a Case number you are in the system and your complaints take priority when it comes to how to proceed per the CSR and your decisions. You need to voice to the CSR how disgusted you are with the Ford product as well as how any repairs have not alleviated the problem. The CSR can authorize the FSE to visit your vehicle, especially since you have a valid concern.
If you are in NJ, if you don’t mind me asking, what Dealer has your warranty work been performed at (you can PM me if you don't want to state publicly).
How many miles are on your car now? How many times has it been in for the repair and do you recall how many days it was in the shop for each repair attempt?
Well the results are in;She’s on the lift this week.
I’ll report back when and if this thing fits and after a few hundred miles of highway driving.