Sponsored

Howler Coyote F/R Badges - PLEASE READ 1st PAGE FOR INSTRUCTIONS & FAQ!

Status
Not open for further replies.

rozay

Well-Known Member
Joined
May 20, 2015
Threads
42
Messages
920
Reaction score
151
Location
South Florida, Broward
Vehicle(s)
2015 PQ 5.0 MT
Updates?
 

Yawnn

Well-Known Member
Joined
Dec 27, 2015
Threads
8
Messages
94
Reaction score
45
Location
Bay Area, CA
Vehicle(s)
'16 Mustang GT [Ruby Red]
I'm #140 apparently.. Hopefully I get them. I don't really mind if they're not exactly perfect.
 

Blk2015GT

Well-Known Member
Joined
Jan 2, 2015
Threads
16
Messages
2,847
Reaction score
755
Location
.
Vehicle(s)
2015 GT
Hey guys, my apologies for not weighing in sooner. I've been fighting the fight behind the scenes.

You're all pretty much spot on, funny how the internet works. I've had a few conversations over email and PM about these, but let me publicly apologize to everyone here. Especially [MENTION=13194]Blk2015GT[/MENTION], [MENTION=18814]USMC 005[/MENTION], [MENTION=17073]mustanggt8587[/MENTION], and [MENTION=18786]LETHAL[/MENTION] -(hope you got the new tracking number).

The quality issues were NOT solved. I think that's pretty evident by now. The average quality is completely and totally unacceptable. I am very sorry any of those poor quality badges got in the mail to you guys. I don't even know how to describe my disappointment/panic/frustration.. I enjoy doing this, I've always been interested in starting something cool, especially for this community. But the prospect of disappointing 100s of you guys has definitely taken a few years off my life, and may lead to premature male pattern baldness (ha).. tearing my hair out.

I had looked at the badges when they arrived, but to be completely honest I trusted my vendor's siren song about "disney" level quality and didn't take a magnifying glass to them. It wasn't until a few guys posted early about the blemishes that I began the process of reviewing every single one of the 592 badges in detail. I finished that up Sunday night around 4am. This is exactly what I did not want to do and was hoping to avoid from the last batch. I am not quality control - it's completely absurd I (and you) have to perform that role.

I have the numbers at home on specific color combos, but basically, out of 592 total badges (Howler, Cyclone, and Howler Fender badges), right around 290 of them I rejected. My criteria was "would I be pissed to get these in the mail?" and "would I put these on my car?". More specifically - is anything fubared from a 2 foot view? Ok, are the enamel paint, the design itself, and the physical badge quality free of serious defects? Are there less than 3 very minor defects? (this includes debris in the paint, of which most had some unfortunately). I would prefer perfection, but I didn't want to reject every one..

That's right at a 50% scrap rate. Fucking absurd. :frusty: ...

I was livid when I ran the final numbers. Took about 45 pictures of the most glaringly shit quality badges and shot off a "we need to talk, this is completely unacceptable" email to my vendor.

We spoke yesterday afternoon finally. He must've been frantically trying to come up with a solution because he didn't return my call until ~4pm. He apologized no less than a dozen times himself over the course of the call, where I channeled all the fury from you guys as well as plenty of my own and made it absolutely clear how unacceptable this was. I was not shy about my displeasure, the waste of time and energy, and the problems this has a caused with paying customers. While his customer service is fantastic and personally a very nice guy, I have zero faith in their manufacturing facilities. He is no longer my vendor.

The explanation he offered is that the "disney factory" must have outsourced the order to a separate facility entirely. One without any workmanship standards obviously..

To be clear, I have no problems using an American manufacturer. In fact, my vendor is based in Utah. I was not looking for a Chinese company at all when I looked for badge makers. It was never made clear that the actual factories are based in China until the shipping delays earlier this year were attributed to "extensive holidays" aka the Chinese new year, and I put 2 and 2 together.

Going forward, I'm going back to the list of possible suppliers that Nathan and I put together when we started this. Preorders are over. We won't take anyone's money until we have product, and good product at that.

I'll figure out how many more orders can be filled from the good quality badges and send those out. Unfortunately, (this is where you guys are not going to like me) I will have to refund a good number of orders. If you're in the bottom ~100 and you haven't gotten yours, you'll definitely be getting a refund.

Anyone that already has received badges, if for ANY reason at all you are not satisfied, just email/PM me. No questions asked. Full refund.

[MENTION=15102]Nathanbrummer@SCS[/MENTION] sorry for going AWOL.. it was a lot to deal with / come to terms with.

P.S. I do sincerely appreciate all the support you guys have offered. This forum is like no other community I've ever been a part of. You people are awesome. I will do my best to uphold my end of the bargain and get everyone taken care of.

P.P.S. To clear any misunderstanding, [MENTION=14380]phrenetiK[/MENTION] is an in-real-life friend here in Houston. He was at my house (he's been here before). He paid for badges. They happened to be strewn all over my floor. He is as OCD as I am sometimes and looked through a bunch to find the best ones to his liking. There's no conspiracy to present perfect badges or something.

P.P.P.S. The best way to be directly notified when badges, straps, etc are ready is to put your email in on the new website (spacecityspy.com). Promise no spam. Of course, things will also be posted here.

Thanks, and again I am truly sorry for the long waits and disappointments. It was not easy to come to terms with, but we have a path going forward and I still want to make this happen.

TLDR: 50% of badges were unacceptable and scrapped. Fired vendor. Refunds incoming. My sincere apologies to you all :(. Still need to do my taxes..
Got mine. The last set were good too absent the USPS damage.

Not perfect perfect (not expected) but definitely pass even the 1 foot test even under direct light.


If you run your fingernail on the edges it's very slightly rough. Im just shocked your supplier though these were anywhere near perfect quality this run. I mean a square shaped chunk of metal isn't THAT hard to get smooth/straight. They didn't do a great prep job of the bare metal sanding/smoothing it out; and not on mine but cleaning them before painting. I mean it's China but it's not brain surgery to clean the dust before you paint or it gets in there (on any surface even a wall)
 

highvoltage

Well-Known Member
Joined
Jan 4, 2016
Threads
12
Messages
855
Reaction score
237
Location
NorCal to SoCal
First Name
Brock
Vehicle(s)
18 Audi A3, 21 F150
Just got the email mine have shipped!!! Cant wait!!!!! Thanks Oy!!!
 

Sponsored

Rice Killa

Active Member
Joined
Oct 6, 2015
Threads
2
Messages
34
Reaction score
8
Location
Raeford, NC
Vehicle(s)
Race Red 15 GT Premium PP

Blitz

Well-Known Member
Joined
Nov 12, 2014
Threads
28
Messages
611
Reaction score
258
Location
San Diego
First Name
Tony
Vehicle(s)
2015 Mustang GT/PP w/Perfomance
I would gladly have waited longer for this badge.. but I wasn't even given the option... they just refunded me... oh well
 

rozay

Well-Known Member
Joined
May 20, 2015
Threads
42
Messages
920
Reaction score
151
Location
South Florida, Broward
Vehicle(s)
2015 PQ 5.0 MT
Just refund the money please thank you
 

Sponsored

stevelp99

Well-Known Member
Joined
Feb 20, 2016
Threads
1
Messages
75
Reaction score
35
Location
TX
Vehicle(s)
15' GT PP
Are there any updates as to when the 2nd batch would happen (estimated time frame?), I'm super excited about this product.
 

LETHAL

From the D but in the NC
Joined
Sep 26, 2015
Threads
45
Messages
1,654
Reaction score
561
Location
Asheville, NC
First Name
Kevin
Vehicle(s)
2018 GT A10
Vehicle Showcase
1
Looks great Subbz!
 

Nihil

Cowabunga
Joined
Feb 4, 2015
Threads
33
Messages
524
Reaction score
127
Location
Roanoke, VA
First Name
Chris
Vehicle(s)
Grey Goop
Trying to get a red and black howler
 

Pnasty

Well-Known Member
Joined
Oct 26, 2015
Threads
14
Messages
863
Reaction score
217
Location
Florida
Vehicle(s)
2016 GT/CS Ruby
Trying to get a red and black howler
good luck, paid three weeks ago, badges are in and I still don't know when or even if one is coming to me :tsk:
Sponsored

 
Status
Not open for further replies.
 




Top