Howler Coyote F/R Badges - PLEASE READ 1st PAGE FOR INSTRUCTIONS & FAQ!

[Rice Killa]

I'm #156 for the howler badge and #27 on the waiting list for the coyote fender badges. Can I expect to not receive mine any time soon?@OySmallFry@SCS

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[Freeman21]

Can you put me on the LIST for 2 Howler Badges Black Nickel/Red? Pleaseeee.

 

[rozay]

Damn that sucks for all of us. Waited so long for this and now I might not be getting a badge. This pisses me off

 

[Xantom]

#187 Xantom - BN, White, 1, PAID (4677347) (updated)

I will accept mine as is, please ship mine. I will not return them.

 

[rozay]

Please just send one that's the least beat up and I'll take it because I need it in my life lol

 

[CompO5.sl0w]

Thanks for the update man! I can't imagine the frustration you and Nathan are going through at the moment. Thanks for keeping the community informed and I'm sure (most) of us understand completely. Usually at this point with the farmers with pitchforks at your door, people up and disappear never to be heard of again *Cough*TheLightingFirm*Cough* . Thanks for sticking with it and being honest!

 

[Riktar]

Damn, that's some top notch integrity. A trait that's exceedingly harder to come by nowadays.

I hope my badges were ones that made it past your QC (they're in the mail today.. so we'll find out) but either way I really like the way you guys handled it. Shitty situation is all.

 

[GG s550 GT]

Just received mine. Awesome quality and the paint job is great. These things are heavy!

 

[Simba2015]

Hey guys, my apologies for not weighing in sooner. I've been fighting the fight behind the scenes.

You're all pretty much spot on, funny how the internet works. I've had a few conversations over email and PM about these, but let me publicly apologize to everyone here. Especially [MENTION=13194]Blk2015GT[/MENTION], [MENTION=18814]USMC 005[/MENTION], [MENTION=17073]mustanggt8587[/MENTION], and [MENTION=18786]LETHAL[/MENTION] -(hope you got the new tracking number).

The quality issues were NOT solved. I think that's pretty evident by now. The average quality is completely and totally unacceptable. I am very sorry any of those poor quality badges got in the mail to you guys. I don't even know how to describe my disappointment/panic/frustration.. I enjoy doing this, I've always been interested in starting something cool, especially for this community. But the prospect of disappointing 100s of you guys has definitely taken a few years off my life, and may lead to premature male pattern baldness (ha).. tearing my hair out.

I had looked at the badges when they arrived, but to be completely honest I trusted my vendor's siren song about "disney" level quality and didn't take a magnifying glass to them. It wasn't until a few guys posted early about the blemishes that I began the process of reviewing every single one of the 592 badges in detail. I finished that up Sunday night around 4am. This is exactly what I did not want to do and was hoping to avoid from the last batch. I am not quality control - it's completely absurd I (and you) have to perform that role.

I have the numbers at home on specific color combos, but basically, out of 592 total badges (Howler, Cyclone, and Howler Fender badges), right around 290 of them I rejected. My criteria was "would I be pissed to get these in the mail?" and "would I put these on my car?". More specifically - is anything fubared from a 2 foot view? Ok, are the enamel paint, the design itself, and the physical badge quality free of serious defects? Are there less than 3 very minor defects? (this includes debris in the paint, of which most had some unfortunately). I would prefer perfection, but I didn't want to reject every one..

That's right at a 50% scrap rate. Fucking absurd. :frusty: ...

I was livid when I ran the final numbers. Took about 45 pictures of the most glaringly shit quality badges and shot off a "we need to talk, this is completely unacceptable" email to my vendor.

We spoke yesterday afternoon finally. He must've been frantically trying to come up with a solution because he didn't return my call until ~4pm. He apologized no less than a dozen times himself over the course of the call, where I channeled all the fury from you guys as well as plenty of my own and made it absolutely clear how unacceptable this was. I was not shy about my displeasure, the waste of time and energy, and the problems this has a caused with paying customers. While his customer service is fantastic and personally a very nice guy, I have zero faith in their manufacturing facilities. He is no longer my vendor.

The explanation he offered is that the "disney factory" must have outsourced the order to a separate facility entirely. One without any workmanship standards obviously..

To be clear, I have no problems using an American manufacturer. In fact, my vendor is based in Utah. I was not looking for a Chinese company at all when I looked for badge makers. It was never made clear that the actual factories are based in China until the shipping delays earlier this year were attributed to "extensive holidays" aka the Chinese new year, and I put 2 and 2 together.

Going forward, I'm going back to the list of possible suppliers that Nathan and I put together when we started this. Preorders are over. We won't take anyone's money until we have product, and good product at that.

I'll figure out how many more orders can be filled from the good quality badges and send those out. Unfortunately, (this is where you guys are not going to like me) I will have to refund a good number of orders. If you're in the bottom ~100 and you haven't gotten yours, you'll definitely be getting a refund.

Anyone that already has received badges, if for ANY reason at all you are not satisfied, just email/PM me. No questions asked. Full refund.

[MENTION=15102]Nathanbrummer@SCS[/MENTION] sorry for going AWOL.. it was a lot to deal with / come to terms with.

P.S. I do sincerely appreciate all the support you guys have offered. This forum is like no other community I've ever been a part of. You people are awesome. I will do my best to uphold my end of the bargain and get everyone taken care of.

P.P.S. To clear any misunderstanding, [MENTION=14380]phrenetiK[/MENTION] is an in-real-life friend here in Houston. He was at my house (he's been here before). He paid for badges. They happened to be strewn all over my floor. He is as OCD as I am sometimes and looked through a bunch to find the best ones to his liking. There's no conspiracy to present perfect badges or something.

P.P.P.S. The best way to be directly notified when badges, straps, etc are ready is to put your email in on the new website (spacecityspy.com). Promise no spam. Of course, things will also be posted here.

Thanks, and again I am truly sorry for the long waits and disappointments. It was not easy to come to terms with, but we have a path going forward and I still want to make this happen.

TLDR: 50% of badges were unacceptable and scrapped. Fired vendor. Refunds incoming. My sincere apologies to you all :(. Still need to do my taxes..

I've had an empty ford racing panel ever since I ordered this badge 4 months ago. I don't want a refund, you can keep the $25 or however much it was. Just send me a badge that's even slightly useable. I'll order a replacement next batch, just get me something to put on please.

 

[Jmeo]

I've had an empty ford racing panel ever since I ordered this badge 4 months ago. I don't want a refund, you can keep the $25 or however much it was. Just send me a badge that's even slightly useable. I'll order a replacement next batch, just get me something to put on please.

Exactly, send the badges and let me replace them next batch, better than the blank panel and the empty grill for who knows how long till the next batch get here. The $50 for 2 badges ain't gonna kill me.

I get some people won't wanna do this but it would be nice to have the choice.

 

[rozay]

Exactly, send the badges and let me replace them next batch, better than the blank panel and the empty grill for who knows how long till the next batch get here. The $50 for 2 badges ain't gonna kill me.

I get some people won't wanna do this but it would be nice to have the choice.

this i want one to. my blank panel is hurting my eyes

 

[Cypress]

Exactly, send the badges and let me replace them next batch, better than the blank panel and the empty grill for who knows how long till the next batch get here. The $50 for 2 badges ain't gonna kill me.

I get some people won't wanna do this but it would be nice to have the choice.

I'd like my badges too, for better or worse. I also plan on ordering the P51 badges in the future.

 

[Shadow5oh]

As previously stated, I've been waiting what, 6 months now? In the top 100... I understand these things happen, but I would really like my badges (ordered 2). If they're the best of the bad ones, that's fine, I'll take my refund and pay the shipping for them to get here. I just need something to put on my car at this point. Blank decklid and grill waiting months for these to arrive. Not for nothing, you said they arrived the 1st and basically 2 weeks later with no shipping info. arriving is when you post you won't be sending them past the top 100, and I'm in the top 100 and still no tracking? Like I said, please send them/refund if they're not perfect, I'll attempt to fix it myself....

 

[highvoltage]

Yea i would for sure ask people if they want bad badges or not. I have someone who can fix mine if needed. I like the badge and want it regardless.

 

[Pnasty]

yeah I still want my badges just for the record not sure what the deal actually is. thanks for being honest and a good guy to deal with

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