Doesn't seem out of line but mines a manual, so no direct experience. These transmissions use some fuzzy logic and learn your driving style, in particular settings. There is a reset process to restart the learning process, someone with better knowledge may be able to assist.
Regards your Sync...
That's the exact path I followed when having my Anderson Composite unit installed. No template supplied but downloaded. Cant help with other costs as I had other work done & the spoiler clear coated and well I'm In Oz.
Agree with GTP, good information in the forum. There are some delays & differences for Aussie cars. Personally I've been running the https://cyanlabs.net/ updates to Sync & maps for a few years now with no issues.
Went with Cyanlabs on my Sync 3 system a few years ago, with the map upgrades. Seemed to jump 2 dealer years in map updates. Using AndroidAuto with Waze via wireless dongle now, so not fussed with map updates.
I had these https://www.mustangmotorsport.com.au/products/diode-dynam-thingy-plus-contro?srsltid=AfmBOoqEPbygRxiwp4nuXZOYvOy4FP0l0JPtkTwJGK0gJAyQR-uVYvxJ installed on my 2017 Ecoboost, by a a guy in Sydney who was running a stock of headlights as changeovers, so that opening & resealing the...