Oil cooler failure - first hand experiences?

Nong · Feb 17, 2018

In fact after reading the statements by Ford Australia again it's all just corporate gobildy goop. They just go around in circles and of course don't mention what happens outside warranty with a known defect from manufacture. Really pathetic behaviour.

STG302 · Feb 17, 2018

stang_86 said:
Yes I did I had Xforce headers CAI tune and no worries on my part.
New engine and removed the stupid oil cooler first chance I got.

When you say you removed it the first chance you got do you mean you fitted the streetfighter fix?

Bushranger · Feb 17, 2018

GT 550 said:
@ Bushranger how did it go Peter?

As expected, no contact from Ford. I will ring them on Monday. I'll probably get someone who is trained in avoiding the real issue. If my prediction is right then the next step is approaching the ACCC.

MUS550 · Feb 17, 2018

alexcs said:
A good overview here: https://www.accc.gov.au/business/treating-customers-fairly/consumers-rights-obligations

The spirit of the legislation is to provide broad consumer protections, and the period of reasonable warranty varies with the value and intended purpose of the good or service. A 50 dollar coffee machine would not attract much of a warranty period in the eyes of the ACL, whereas buying a fridge, an airconditioner, a car would progressively increase the expected lifespan and thus warranty coverage of said item, regardless of the warranty offered by the retailer.

Certain parts of a car would be considered needing to be working beyond three year warranty period, specifically things critical to the operation of the vehicle eg oil coolers in this discussion. Worn trim, a broken taillight etc would be less likely to be covered under the ACL outside a warranty period, but I would suggest shocks and steering components that outright fail would be covered - perhaps not items that are simply worn out.

Even if a retailer wanted to argue the point, most large companies these days are averse to potential bad press/loss of business on not covering items just outside warranty and will often just replace the faulty part or fix the issue if it is a sudden /unexplained failure rather than worn out. This is generally found at the corporate level if not with each outlet.

The ACL is a fantastic piece of legislation that provides genuine recourse for consumers not seen in a lot of other countries.

The left hand rear shock failed on our Subaru xv about 2 months out of warranty and Subaru Australia told me “too bad that’s what we would expect” and they would not cover it .. so I had to pay to replace them and the car only had 30,000k on it

radar · Feb 17, 2018

IngoStang said:
Hmm, interesting. I think it would be hard once multiple years have passed since your warranty expires, but good luck to you.

Fair enough when its an Oil Cooler, A/C Evaporator or something that Ford themselves have documented and are known to fail but you can hardly expect them to cover the cost of a Shock absorber or a steering component as an example, when its impossible to track the road conditions you have driven on for the life span of your Car.

Its a machine made of perishable items...... even when sitting in a Garage, seals can go dry, rubber can oxidise and go brittle, tons of things to factor in.

How long would you expect to be able to claim warranty on a vehicle? Ive never seen or heard of an original 65 Mustang pulling in to a dealership today saying replace my muffler, it has a hole in it, simply because he/she has all documentation

Everyone knows there are perishables on a car that wear out, irrespective of use. Disc pads, tyres degrade over time even if a car is parked. Ideally cars need to be driven.

I am talking about failure of structural parts, especially when there are known faults. Ford's obligations will extend beyond expiration of the warranty period as the other poster has eloquently summarised.

GT 550 · Feb 17, 2018

Bushranger said:
As expected, no contact from Ford. I will ring them on Monday. I'll probably get someone who is trained in avoiding the real issue. If my prediction is right then the next step is approaching the ACCC.

Thanks Peter. Good to see you're anticipating avoidance, the extent of which can be confronting. :headbonk:

I wonder what they'd say if you asked them how many failures have been reported, other than they don't know or won't say. If it's as rare as Ford suggests, you'd think they would be open with the numbers.

I wonder if they'll tell you whether the issue has been fixed on the MY18? I'm not really wondering ;)

Frostee · Feb 18, 2018

oil cooler being replaced tomorrow on my MY17GT. Will report back how it all goes

POJ 1 · Feb 18, 2018

Frostee said:
oil cooler being replaced tomorrow on my MY17GT. Will report back how it all goes

so just to clarify:
the oil cooler is being replaced just on your request/inquiry, it hasn't shown any symptoms of any problem?
Thks

Frostee · Feb 18, 2018

POJ 1 said:
so just to clarify:
the oil cooler is being replaced just on your request/inquiry, it hasn't shown any symptoms of any problem?
Thks

Correct.

When I had my three month inspection I asked them to check the oil cooler. They said that upon checking they elected to replace in accordance with the service bulletin.

There have been no indications of failure. My car is a MY17 built in May 17

POJ 1 · Feb 18, 2018

Bloody amazing!
I think you are making history here and certainly creating a legal precedent for Ford Aus and its warranty programs
Let us all know when its completed
many thks

Frostee · Feb 18, 2018

POJ 1 said:
Bloody amazing!
I think you are making history here and certainly creating a legal precedent for Ford Aus and its warranty programs
Let us all know when its completed
many thks

Will do. All being well I will have it back this afternoon. Also getting the common issue of glove box realignment done.

Frostee · Feb 19, 2018

My oil cooler was replaced by my Dealer yesterday

Supplied and fitted new engine oil cooler assembly as per TSB 16-2092
Road tested. All ok.
FOGR3Z6A642D - Cool Asy Oil

12g · Feb 19, 2018

Frostee said:
My oil cooler was replaced by my Dealer yesterday

Supplied and fitted new engine oil cooler assembly as per TSB 16-2092
Road tested. All ok.
FOGR3Z6A642D - Cool Asy Oil

Does the oil cooler look any different to the old one?
Have they put in a different position?
Thanks

Frostee · Feb 19, 2018

12g said:
Does the oil cooler look any different to the old one?
Have they put in a different position?
Thanks

No idea! :doh:

GT 550 · Feb 20, 2018

12g said:
Does the oil cooler look any different to the old one?
Have they put in a different position?
Thanks

I'll take a stab and say:

1. No
2. No because there's no where else to put it without re-engineering the set up.

Oil cooler failure - first hand experiences?

Nong

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STG302

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Bushranger

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MUS550

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radar

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GT 550

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Frostee

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POJ 1

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Frostee

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POJ 1

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Frostee

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12g

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