PWn3R
Active Member
- Joined
- Jul 27, 2019
- Threads
- 3
- Messages
- 30
- Reaction score
- 3
- Location
- Flagstaff, Arizona
- First Name
- Allen
- Vehicle(s)
- 2016 Shelby GT350, 2013 Ford Raptor, 2014 Ford Escape
- Thread starter
- #1
Hi -
Looking for help here. I took my vehicle into the local dealership (only one in town), and they've screwed me before. Their service department door dinged my new 2016 Shelby GT350 (it is new, it had 4000 miles when I dropped it off, and I am literally the first owner, purchased end of June 2019). They covered it up with touchup paint that appears to be the red color that replaced candy apple red, and does not match the Race Red on my car. The paint was still soft enough to mark from a fingernail being pushed at it when I picked the car up (they had it for between 3 and 4 hours). I called the service department out immediately, and made the service manager come outside with me to look at it. He immediately denied it was them, and said "we don't even have paint here, it couldn't have been us". He then offered to cover the cost of fixing it through their body shop and provide information via email, which he never did.
I called the 1800 number for customer support, they told me I need to complain in writing to FoMoCo Customer Relationship Center. The local dealership service manager first offered to pay for getting it fixed after patently denying it could've been them, because they don't have paint. He has now rescinded that offer, probably because the body shop said the paint color I have is going to probably run 1.5-2k for fixing the door, which sounded high. The body shop in question does nice work, and is the Ford dealership body shop, so no number shenanigans are likely.
The dealership service manager called me a few minutes ago and reiterated that all three techs that touched the car did not damage it, they were extra careful, and they don't have paint, so couldn't have been them. He informed me they are dropping the matter, and consider it closed, and will not be covering or assisting with getting it fixed.
Has anyone had this happen to them before? Where do I go from here? I gave them the lowest possible ratings in the survey on the service and asked to be contacted, but Ford has not reached out. I pinged FordService account here in PM, but they haven't logged in since 2017 I see now. I pinged FordService on Twitter too.
I have a couple high resolution photos of the side of the car, including one a couple days before it was taken in for service, and there is no sign of the damage.
I'm F$#@ING furious here.
Looking for help here. I took my vehicle into the local dealership (only one in town), and they've screwed me before. Their service department door dinged my new 2016 Shelby GT350 (it is new, it had 4000 miles when I dropped it off, and I am literally the first owner, purchased end of June 2019). They covered it up with touchup paint that appears to be the red color that replaced candy apple red, and does not match the Race Red on my car. The paint was still soft enough to mark from a fingernail being pushed at it when I picked the car up (they had it for between 3 and 4 hours). I called the service department out immediately, and made the service manager come outside with me to look at it. He immediately denied it was them, and said "we don't even have paint here, it couldn't have been us". He then offered to cover the cost of fixing it through their body shop and provide information via email, which he never did.
I called the 1800 number for customer support, they told me I need to complain in writing to FoMoCo Customer Relationship Center. The local dealership service manager first offered to pay for getting it fixed after patently denying it could've been them, because they don't have paint. He has now rescinded that offer, probably because the body shop said the paint color I have is going to probably run 1.5-2k for fixing the door, which sounded high. The body shop in question does nice work, and is the Ford dealership body shop, so no number shenanigans are likely.
The dealership service manager called me a few minutes ago and reiterated that all three techs that touched the car did not damage it, they were extra careful, and they don't have paint, so couldn't have been them. He informed me they are dropping the matter, and consider it closed, and will not be covering or assisting with getting it fixed.
Has anyone had this happen to them before? Where do I go from here? I gave them the lowest possible ratings in the survey on the service and asked to be contacted, but Ford has not reached out. I pinged FordService account here in PM, but they haven't logged in since 2017 I see now. I pinged FordService on Twitter too.
I have a couple high resolution photos of the side of the car, including one a couple days before it was taken in for service, and there is no sign of the damage.
I'm F$#@ING furious here.
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