Chs51
Well-Known Member
- Joined
- Oct 12, 2018
- Threads
- 21
- Messages
- 72
- Reaction score
- 18
- Location
- Carmel Valley, CA
- First Name
- Chuck
- Vehicle(s)
- 2019 Mustang GT
- Thread starter
- #1
It’s almost laughable how long it’s taking me to get this car. I ordered the car in October 2018 and was told then that due to a Magneride option shortage, the computer would not accept my order. Then around November 10th my order finally gets accepted and the “official” waiting begins. Finally around December 30th, my salesman tells me production starts 1/27/19 with delivery on 2/5/19. On January 30th, with no movement on Ford’s Custom Order Tracker, I’m beginning to suspect a problem. After the EDD of 2/5 passes, I call my salesmen begging for some morsal of credible information as to what’s going on. He offers up a story about steering wheel shortages due to a strike in Mexico. Luckily if find this thread which confirms the salesmen’s story and I continue to wait. Now it’s around March 20th and the tracker still shows “ in production”. More calls to Ford customer service, given a case number, with absolutely no call-backs from Ford, the salesman...crickets! I call Sales manager at dealership and get patronizing rhetoric, but nothing solid to explain the wait or when I can expect “awaiting shipment” status. Finally around March 24th, 7 weeks after my original estimated delivery date, COTUS states Estimated Delivery on 4/19 but not yet “in transit” yet. My salesman calls and says HIS COMPUTER shows EDD between 4/13- to 4/15. Then on April 6th, while still in “awaiting shipment” limbo and still showing a 4/19 delivery they add “due to a supplier shortage...” yet EDD still shows 4/19. Here I am, today, 4/10, 6 months and still no car with no realistic end in sight...at least that I can BELIEVE. Starting to loose faith. Had I not already purchased over $4000 in options, I might have decided to drive something else.
Bottom line, as a former 15 year car salesman, sales manager, finance manager; to keep a valued customer happy, one must stay in communication with your customer, especially when things go wrong. I blame Ford, not my dealership, for this unacceptable handling and will excoriate them in the inevitable survey I’ll be getting after the sale. Not that it will do much good...
Bottom line, as a former 15 year car salesman, sales manager, finance manager; to keep a valued customer happy, one must stay in communication with your customer, especially when things go wrong. I blame Ford, not my dealership, for this unacceptable handling and will excoriate them in the inevitable survey I’ll be getting after the sale. Not that it will do much good...
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