Minn19
Well-Known Member
It’s been an issue from the beginning and obviously unfortunately still is.I completely agree. Apparently this isn't their current policy and it's going to lead to many more unhappy customers.
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It’s been an issue from the beginning and obviously unfortunately still is.I completely agree. Apparently this isn't their current policy and it's going to lead to many more unhappy customers.
How is this situation so difficult to grasp? Ford is responsible for assembling the car. They delegate final assembly to one of THEIR dealers. They are responsible, NOT THE CUSTOMER, to the ensure their dealers are trained and capable of finishing this installation. One of their dealers f’d up. It is on them AND their dealer network to fix the problem. Who pays for it is also between ford and their dealer network. The customer should not carry this burden.If you are asking if a dealer can screw you, the answer is yes. But Ford is not responsible for malfeasance by a dealer. In these types of situations, Ford can NOT possibly be the "bad guy". Now they could go beyond what should be required of them and be a hero, but could never be the bad guy for not paying for damage a dealer caused.
But the dealer isn't THEIR dealer, it's a franchise agreement. Ford doesn't set dealership policies, as all dealerships are either independent franchises or a part of a dealership network of franchises. All Ford does is license the name and set up a franchise agreement that allows the dealer to sell cars on Ford's behalf.How is this situation so difficult to grasp? Ford is responsible for assembling the car. They delegate final assembly to one of THEIR dealers. They are responsible, NOT THE CUSTOMER, to the ensure their dealers are trained and capable of finishing this installation. One of their dealers f’d up. It is on them AND their dealer network to fix the problem. Who pays for it is also between ford and their dealer network. The customer should not carry this burden.
These are some of my favorite/well thought out posts. Well done.I have a feeling Ford will not be including any front splitters in the future models. They probably regret they even added it as an OEM part.
Sorry to hear the situation.-He says based on the pictures under my car, the side pieces of my splitter have scratch marks that indicate damage.
-He says there is no way for him to verify improper installation, this is between me and the installing dealer. He calls the splitter an "aftermarket part" and says again I damaged the car due to scraping.
-He says that's not how they see it and my issue is with the installing dealer.
you don't think the franchise agreement includes anything about dealership policies? the dealers represent the ford brand and their products. they absolutely do have a closer connection than simply handing them a sign to put up out front and wishing them luck with the businessBut the dealer isn't THEIR dealer, it's a franchise agreement. Ford doesn't set dealership policies, as all dealerships are either independent franchises or a part of a dealership network of franchises. All Ford does is license the name and set up a franchise agreement that allows the dealer to sell cars on Ford's behalf.
JR
Its a nightmare if you have a bad dealer, regardless of brand. And Ford does seem to have more than their share of bad ones. The things you describe are often a worsening spiral. Dealers who misdiagnose problems don't get paid by Ford when caught which leads to closer scrutiny which leads to more claims being rejected and a tendency to deny customer complaints..Ford customer service is one of the biggest reasons why i cant commit myself to buy a new car from them. I absolutely DREADED everytime i had to talk to them about warranty work because it was ALWAYS a back and forth shit show. They deny deny deny refuse refuse refuse until they are absolutely at the last resort. I'd rather just wait until the cars are out of warranty, buy them for a discount then work on them myself or take them to specialized Mustang performance shops. So much more piece of mind that way.
Not always. I had a great service department/dealer. They were just as frustrated as I was at times because Ford wouldn’t even call them back. Or wrong parts sent/back ordered forever......Its a nightmare if you have a bad dealer, regardless of brand. And Ford does seem to have more than their share of bad ones. The things you describe are often a worsening spiral. Dealers who misdiagnose problems don't get paid by Ford when caught which leads to closer scrutiny which leads to more claims being rejected and a tendency to deny customer complaints..
I don't doubt for a second they told you those things. Or that a bad dealer would blame someone else. ;)Not always. I had a great service department/dealer. They were just as frustrated as I was at times because Ford wouldn’t even call them back. Or wrong parts sent/back ordered forever......
Go ahead and keep defending Ford for some reason against all other evidence. I 100% believe my dealer based on quite a few different things. One big one being in the numerous phone calls back forth to Ford, I asked them why they wouldn't even call my dealer back with answers. They admitted to it and gave me the same BS answers that they gave me. That supposedly we didn't leave a message or they didn't receive any (even though I was there when my dealer left a couple of them and of course when I left mine). They were to busy etc etc. Plus they are one of the biggest online Ford parts store, which has a great reputation here. Last, when they did make mistakes they would admit them to me when they really didn't have to. I can't imagine how much worse my Ford experience would be or would've been if it wasn't for them.I don't doubt for a second they told you those things. Or that a bad dealer would blame someone else. ;)