Foxtrot
Well-Known Member
- Joined
- Jul 22, 2016
- Threads
- 16
- Messages
- 117
- Reaction score
- 13
- Location
- Los Angeles
- First Name
- Eric
- Vehicle(s)
- 2017 Ecoboost
- Thread starter
- #1
Tl;dr version
Needed a new tire so I can drive down to see my brother, Just Tires nearly put the car over the curb, scuffed my wheel and the paint above my rear tire, acted like they couldn't see. Paid $200, left with Store Manager's card, written proof that I stated damage at the time, and wondering what can be done.
Long version
Today I took my car into Just Tires around 4:30pm to get the low pressure tire check out since I'm driving 2 hours south to visit my Bro for his birthday in San Diego. Dwight at Just Tire and I found a nail on the sidewall of the tire (I hadn't seen it before), and told me the tire would have to be replaced. Says it'll be $235 after everything (minus tax I think). I call the dealer to see if the tires have Road Hazzard before and they say no. Don't think I applied any warranty.
Anyway, girl comes into shop from break, puts plastic on my car and I rush out yelling at her to stop after finding her nearly putting my car over the concrete curb. She had it in 1st instead of reverse and the parking break on. I tell her how to do it (though at this point I should have bailed.) and watch as she tries to put it (twice) on the full-body jack. I get help and say I'm worried about the side skirts breaking and Dwight rushes out there, removes it and puts it up with a hand rack.
The girl is still handling my car despite me worrying about it and expressing dissatisfaction. Takes her about an hour to balance it, and jacks up the adhesive holding the wheel weights which are no longer on there. She leaves for the day and I'm pissed. I request Dwight to look over the car, gives me an "a-okay" look but I find scuffs on the wheel (most came off after washing), scuffs on the red paint above the rear tire (which did NOT come off after washing it just now), and 2 parts of the side skirts are indented underneath.
I was 3rd in line of customers who all were pissed off at something. After 8pm I finally ended up paying $200 for the tire not any of the service just in case they tried to saying not paying meant I was satisfied. I'm very unhappy. But what do I do? I'll try and get pics of the paint better, it's hard in the dark.
Needed a new tire so I can drive down to see my brother, Just Tires nearly put the car over the curb, scuffed my wheel and the paint above my rear tire, acted like they couldn't see. Paid $200, left with Store Manager's card, written proof that I stated damage at the time, and wondering what can be done.
Long version
Today I took my car into Just Tires around 4:30pm to get the low pressure tire check out since I'm driving 2 hours south to visit my Bro for his birthday in San Diego. Dwight at Just Tire and I found a nail on the sidewall of the tire (I hadn't seen it before), and told me the tire would have to be replaced. Says it'll be $235 after everything (minus tax I think). I call the dealer to see if the tires have Road Hazzard before and they say no. Don't think I applied any warranty.
Anyway, girl comes into shop from break, puts plastic on my car and I rush out yelling at her to stop after finding her nearly putting my car over the concrete curb. She had it in 1st instead of reverse and the parking break on. I tell her how to do it (though at this point I should have bailed.) and watch as she tries to put it (twice) on the full-body jack. I get help and say I'm worried about the side skirts breaking and Dwight rushes out there, removes it and puts it up with a hand rack.
The girl is still handling my car despite me worrying about it and expressing dissatisfaction. Takes her about an hour to balance it, and jacks up the adhesive holding the wheel weights which are no longer on there. She leaves for the day and I'm pissed. I request Dwight to look over the car, gives me an "a-okay" look but I find scuffs on the wheel (most came off after washing), scuffs on the red paint above the rear tire (which did NOT come off after washing it just now), and 2 parts of the side skirts are indented underneath.
I was 3rd in line of customers who all were pissed off at something. After 8pm I finally ended up paying $200 for the tire not any of the service just in case they tried to saying not paying meant I was satisfied. I'm very unhappy. But what do I do? I'll try and get pics of the paint better, it's hard in the dark.
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