brandonsmash
SMASH!
- Joined
- Aug 19, 2015
- Threads
- 58
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- 1,304
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- 340
- Location
- Phoenix, AZ, USA
- Vehicle(s)
- 2015 GT - PP
- Thread starter
- #1
I can't think of anywhere else more relevant to post this, so here it goes.
Boomba Racing announced a short-throw shifter in late August, right after I purchased my 2015 Mustang. I was excited about this: It seemed to come in at a price point with which I was comfortable (even though I'd just purchased my car), and it looked to be of good quality. I quickly signed up for the pre-order. When the pre-order went live, I was among the very first to pay for the product.
I paid $348: $148 for the shifter, $200 refundable deposit for the removal tool.
The package was shipped out on September 12 and was to be delivered September 14. I wasn't home, so I requested redelivery with specific instructions on where the package was to be left (left on my porch, off the street).
On September 15, I had no package. Nothing. USPS said it was delivered, but it was nowhere to be found. Long story short, the carrier misdelivered the package and says that she put it in the mailbox (against my instructions). For the next six weeks I fought USPS, and finally recieved an admission of error from them in which they acknowlege that the package was not handled per my instructions, and the carrier wasn't authorized to sign for it. In the process, I discovered that the carrier had forged my signature and left an incomplete address on the delivery confirmation form. Amusingly, the USPS still marked this as having been "delivered." To this end I filed a formal complaint with the Office of the Inspector General. The supervisor in charge of this is now no longer working for the Post Office.
It's now eight weeks after I paid Boomba Racing for the product. I just learned the other day that, guess what, Boomba NEVER INSURED THE PACKAGE. The USPS paid Boomba Racing $66, which covered the amount they paid for shipping and the default $50 insurance. Boomba Racing never gave me the option to purchase insurance, nor did they indicate they weren't going to insure their package. They've edited their webpage since this happened, but here's a snapshot of their shipping policy at the time of the error:
https://web.archive.org/web/20150919031834/http://www.boombaracing.com/shipping-returns/
Note that there's no disclaimer about insurance not being available. Their excuse was, "We didn't think it would need insurance!"
Now, one of the guys from Boomba Racing called me after the appeal was successful.
"We want to do right by you!" He said.
He offered to send me a replacement shifter (to my work address), provided that I paid an additional $100 tool deposit, which would be refundable.
Great, except I'm apparently still on the hook for the $200 deposit (for a $20 tool) for the first tool that I never received.
After shipping, I'd be looking at $464 for a $148 part (presumably with $100 of that being refunded, leaving me on the hook for $364 for a part for which I budgeted $148).
That seems unsatisfactory, and I asked for a refund of the original tool deposit since I never received it. I also offered to purchase more products from them (e.g. shifter knob) at full price, to help offset the loss of the tool.
Instead, Boomba Racing sent me nothing and "refunded" me $66 -- the amount USPS gave them, since Boomba "didn't think [they'd] need" insurance.
I've requested again that Boomba send me the part I paid at the price I paid for it. Through all this I've done my very best to be polite and diplomatic. I've been clear that I'd review their service: If they ate the cost of the tool and sent me another, that's good, awesome customer service; I never received the package, but they never insured it or offered that option. If they declined, well, it's been eight weeks since I gave them my money in good faith and their bad faith handling of the case would be clear. An angry customer is much worse than a happy customer: An angry customer will tell more people about their experiences, and I am nothing if not dogged and vocal.
Here are snippets from the e-mail that Kris Krygier, President of Boomba Racing, sent to me this morning:
I'm out $282 and this is what I get.
It's not my fault the USPS f*cked up delivery. It's certainly not my fault Boomba Racing "didn't think" the package didn't need insurance. It's not my fault I wasn't even given the option to purchase insurance on the package, and yet apparently "I want the world to clean up after me."
This has been my experience with Boomba Racing. I just gave them $282 to be insulted. That's an expensive lesson, and it's one I hope nobody else here has to learn.
So that's what I have to say about this. It's an expensive lesson learned, and one I hope nobody else has to experience.
ETA:
Boomba's response is on page 12.
In this thread I've also posted evidence of the forgery, evidence of USPS misconduct (by their own admission), etc.
Ultimately USPS wrote a letter considering this a missing package.
Since Boomba Racing didn't purchase insurance against loss or damage, they were refunded their shipping amount and the standard insurance included with all packages. Boomba's stance is they "didn't think [they'd] need insurance," and that signature confirmation is insurance. It isn't.
They sent the $66 to me, and pocketed the $282 difference.
Boomba Racing announced a short-throw shifter in late August, right after I purchased my 2015 Mustang. I was excited about this: It seemed to come in at a price point with which I was comfortable (even though I'd just purchased my car), and it looked to be of good quality. I quickly signed up for the pre-order. When the pre-order went live, I was among the very first to pay for the product.
I paid $348: $148 for the shifter, $200 refundable deposit for the removal tool.
The package was shipped out on September 12 and was to be delivered September 14. I wasn't home, so I requested redelivery with specific instructions on where the package was to be left (left on my porch, off the street).
On September 15, I had no package. Nothing. USPS said it was delivered, but it was nowhere to be found. Long story short, the carrier misdelivered the package and says that she put it in the mailbox (against my instructions). For the next six weeks I fought USPS, and finally recieved an admission of error from them in which they acknowlege that the package was not handled per my instructions, and the carrier wasn't authorized to sign for it. In the process, I discovered that the carrier had forged my signature and left an incomplete address on the delivery confirmation form. Amusingly, the USPS still marked this as having been "delivered." To this end I filed a formal complaint with the Office of the Inspector General. The supervisor in charge of this is now no longer working for the Post Office.
It's now eight weeks after I paid Boomba Racing for the product. I just learned the other day that, guess what, Boomba NEVER INSURED THE PACKAGE. The USPS paid Boomba Racing $66, which covered the amount they paid for shipping and the default $50 insurance. Boomba Racing never gave me the option to purchase insurance, nor did they indicate they weren't going to insure their package. They've edited their webpage since this happened, but here's a snapshot of their shipping policy at the time of the error:
https://web.archive.org/web/20150919031834/http://www.boombaracing.com/shipping-returns/
Note that there's no disclaimer about insurance not being available. Their excuse was, "We didn't think it would need insurance!"
Now, one of the guys from Boomba Racing called me after the appeal was successful.
"We want to do right by you!" He said.
He offered to send me a replacement shifter (to my work address), provided that I paid an additional $100 tool deposit, which would be refundable.
Great, except I'm apparently still on the hook for the $200 deposit (for a $20 tool) for the first tool that I never received.
After shipping, I'd be looking at $464 for a $148 part (presumably with $100 of that being refunded, leaving me on the hook for $364 for a part for which I budgeted $148).
That seems unsatisfactory, and I asked for a refund of the original tool deposit since I never received it. I also offered to purchase more products from them (e.g. shifter knob) at full price, to help offset the loss of the tool.
Instead, Boomba Racing sent me nothing and "refunded" me $66 -- the amount USPS gave them, since Boomba "didn't think [they'd] need" insurance.
I've requested again that Boomba send me the part I paid at the price I paid for it. Through all this I've done my very best to be polite and diplomatic. I've been clear that I'd review their service: If they ate the cost of the tool and sent me another, that's good, awesome customer service; I never received the package, but they never insured it or offered that option. If they declined, well, it's been eight weeks since I gave them my money in good faith and their bad faith handling of the case would be clear. An angry customer is much worse than a happy customer: An angry customer will tell more people about their experiences, and I am nothing if not dogged and vocal.
Here are snippets from the e-mail that Kris Krygier, President of Boomba Racing, sent to me this morning:
That's the level of service I received from Boomba Racing.
I'm out $282 and this is what I get.
It's not my fault the USPS f*cked up delivery. It's certainly not my fault Boomba Racing "didn't think" the package didn't need insurance. It's not my fault I wasn't even given the option to purchase insurance on the package, and yet apparently "I want the world to clean up after me."
This has been my experience with Boomba Racing. I just gave them $282 to be insulted. That's an expensive lesson, and it's one I hope nobody else here has to learn.
So that's what I have to say about this. It's an expensive lesson learned, and one I hope nobody else has to experience.
ETA:
Boomba's response is on page 12.
In this thread I've also posted evidence of the forgery, evidence of USPS misconduct (by their own admission), etc.
Ultimately USPS wrote a letter considering this a missing package.
Since Boomba Racing didn't purchase insurance against loss or damage, they were refunded their shipping amount and the standard insurance included with all packages. Boomba's stance is they "didn't think [they'd] need insurance," and that signature confirmation is insurance. It isn't.
They sent the $66 to me, and pocketed the $282 difference.
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