Cooled seats not cooling

Stangnut · May 20, 2015

FordService said:
You’re always welcomed to bring it in to a different Ford Dealer for a second opinion, FeedtheNeed. Let me know if you do, and what they say.

Definitely bring them in and get them looked at, guys. Also, PM me with your VIN, dealer, mileage, full name, and best daytime number. I’ll loop in the customer service manager for your areas.

Deysha

Thanks but if it's not supposed to cool all of the seat back like what was stated earlier, I don't see where taking it in would do much good.

Free Agent · May 20, 2015

FordService said:
Sure thing! Send over your info: VIN, mileage, name, phone number, and dealer. I'll loop in a customer service manager to assist with your dealer visit.

Jeff

Thank you. Very busy at work right now through next week. Probably won't make an appt. until after the 28th. I will keep you in the loop when I do.

FeedtheNeed · May 20, 2015

FordService said:
You’re always welcomed to bring it in to a different Ford Dealer for a second opinion, FeedtheNeed. Let me know if you do, and what they say.

Definitely bring them in and get them looked at, guys. Also, PM me with your VIN, dealer, mileage, full name, and best daytime number. I’ll loop in the customer service manager for your areas.

Deysha

Thank you for the tip. I'm actually going to put together a better presentation of the data before I continue on so that I can argue my position better than "it doesn't feel cool". Once I have that, I'm going to talk to my dealership again since they have been fantastic from the customer service aspect. If need be I will try another dealer, or something higher.

Ender · May 20, 2015

I have issues with mine as well. Sometimes it won't cool at all, and at times it feels almost like it's heating instead. AZ summers are brutal so I was really counting on it to be fully-functional. I'll have to do a bit more testing though.

lint28 · May 20, 2015

I tested mine on the way home from work (45min drive). I turned them on and after about 4 minutes the seat bottom was cooling. (awesome). The after about 13 minutes (from first turning it on) I could definitely feel heat coming from the seat backs. So then.... I felt the passenger seat with my hand and it was cool to the touch. I turned that seat cooler on. After about 10 minutes I could tell a noticeable difference. The seat bottom was cooler and the seat back was warmer. I could feel a difference between the perforated (the part with the little holes in it) portion and the non perforated. There is definitely something wrong with mine. I can only take it to a dealer for a day (unless they give me a rental) so I don't think ill be able to do that for a while. Let me know how your other dealership experiences go.

RubyRed15 · May 20, 2015

I spoke with a Ford CSR today and based on that discussion, I'm convinced that all you guys are wasting your valuable time by taking the cars in. This is simply a poor design and they have no intent to do anything about it.

lint28 · May 20, 2015

RubyRed15 said:
I spoke with a Ford CSR today and based on that discussion, I'm convinced that all you guys are wasting your valuable time by taking the cars in. This is simply a poor design and they have no intent to do anything about it.

That's what I'm thinking too. However, there is a big difference between "not" cooling the seat backs and HEATING the seat backs instead.

RubyRed15 · May 20, 2015

lint28 said:
That's what I'm thinking too. However, there is a big difference between "not" cooling the seat backs and HEATING the seat backs instead.

On black leather in the Colorado sun, there's less difference than you would think.

Thompyt · May 20, 2015

Mine felt like it was heating the seat back today. It didn't feel like it was pushing any air through the bottom, but the fan was running.

Ender · May 20, 2015

lint28 said:
That's what I'm thinking too. However, there is a big difference between "not" cooling the seat backs and HEATING the seat backs instead.

Exactly. If it just wasn't working, no big deal I can get over it.

But if I'm turning on the cooled seats it's because my seats are hot. If it starts warming up my back then that is the complete opposite of what I'd want and would make the situation worse.

FordService · May 21, 2015

Free Agent said:
Thank you. Very busy at work right now through next week. Probably won't make an appt. until after the 28th. I will keep you in the loop when I do.

lint28 said:
I tested mine on the way home from work (45min drive). I turned them on and after about 4 minutes the seat bottom was cooling. (awesome). The after about 13 minutes (from first turning it on) I could definitely feel heat coming from the seat backs. So then.... I felt the passenger seat with my hand and it was cool to the touch. I turned that seat cooler on. After about 10 minutes I could tell a noticeable difference. The seat bottom was cooler and the seat back was warmer. I could feel a difference between the perforated (the part with the little holes in it) portion and the non perforated. There is definitely something wrong with mine. I can only take it to a dealer for a day (unless they give me a rental) so I don't think ill be able to do that for a while. Let me know how your other dealership experiences go.

FeedtheNeed said:
Thank you for the tip. I'm actually going to put together a better presentation of the data before I continue on so that I can argue my position better than "it doesn't feel cool". Once I have that, I'm going to talk to my dealership again since they have been fantastic from the customer service aspect. If need be I will try another dealer, or something higher.

Hey guys,

Let me know when you're able to go, and send over the requested details. I'll make sure to alert your regional CSMs to oversee.

Ender said:
I have issues with mine as well. Sometimes it won't cool at all, and at times it feels almost like it's heating instead. AZ summers are brutal so I was really counting on it to be fully-functional. I'll have to do a bit more testing though.

Send over your info, Ender; I'll get this concern escalated. I just need your VIN, mileage, name, phone number, and dealer info.

RubyRed15 said:
I spoke with a Ford CSR today and based on that discussion, I'm convinced that all you guys are wasting your valuable time by taking the cars in. This is simply a poor design and they have no intent to do anything about it.

Are you having an issue with the cooling/heating feature as well, RubyRed15? I'm looking into the situation with your CSM also.

Stang Nut said:
Thanks but if it's not supposed to cool all of the seat back like what was stated earlier, I don't see where taking it in would do much good.

I hear you, Jason. If you feel it may not be working properly, however, I recommend having it checked out.

Thompyt said:
Mine felt like it was heating the seat back today. It didn't feel like it was pushing any air through the bottom, but the fan was running.

Hey Thompyt,

Was it supposed to be cooling? Send your VIN, mileage, name, phone number, and dealer info. If you'd like to have that looked at, I"ll loop in your regional customer service manager to assist.

Jeff

RubyRed15 · May 21, 2015

FordService said:
Are you having an issue with the cooling/heating feature as well, RubyRed15? I'm looking into the situation with your CSM also.

Jeff

Yes, like the others, only the bottoms get cool.

FordService · May 21, 2015

RubyRed15 said:
Yes, like the others, only the bottoms get cool.

Gotcha. I just responded to your PM, but I'll add this to your case as well. Just to clarify though, it is just the bottom and lower back area that should be cooling, not the upper back part. I wanted to make sure that was clarified. :thumbsup:

Jeff

2015-MUSTANG · May 25, 2015

If anyone has had their seatbacks fixed/replaced and they now cool post and let us know.

AMESmith87 · May 25, 2015

Same thing is happening to mine. Will take in in while I'm in Pensacola after this week.

Cooled seats not cooling

Stangnut

Well-Known Member

Free Agent

2015 GT Premium

FeedtheNeed

Well-Known Member

Ender

Well-Known Member

lint28

Well-Known Member

RubyRed15

Ok, so it's blue.

lint28

Well-Known Member

RubyRed15

Ok, so it's blue.

Thompyt

Well-Known Member

Ender

Well-Known Member

FordService

Ford Customer Care

RubyRed15

Ok, so it's blue.

FordService

Ford Customer Care

2015-MUSTANG

Well-Known Member

AMESmith87

Well-Known Member