moarhorsepower
Well-Known Member
- Thread starter
- #1
I feel like the problems with this car are multiplying. They haven't been ridiculous issues but they have been either consistent and more seem to pop up.
The brake squeal has been an issue since early on. Multiple dealerships have looked at the issue, one resurfaced the rotors. And now the dealership and Ford Customer service won't consider it a warrantiable issue now that I'm at 25k miles as it's considered a "wear" item. Even though the dealership looked at the pads and the pad depth is still at least 70% in the front and almost new in the rear. They think it's the pads...and aren't 100% sure. So now I'm expected to spend money diagnosing the issue further and pay for replacement parts.
Further, the Ford Customer Care reps wouldn't respond to multiple emails and voicemails for almost a month. And after I finally reached out to someone else and had them get in touch with the assigned rep, they basically said they think it's the pads. But they won't fix them, even though I have documents going back a year showing the same issue.
My A/C is now showing issues that others are having in other threads. Driver side is considerably warmer than the passenger side, when set to the same temperature. My coworker who had (keyword) a Lincoln had the same issues and the dealership couldn't fix it properly. It was at the dealership 4 times for the same issue when he finally had enough and got rid of the car.
Interior rattles are annoying but not critical. Passenger door is worse since the door latch recall. And on top of it, the tech working on the latches didn't bother to put back in two of the screws holding on the door card. Found one on (and almost puncturing my seat) and the other on the floor. I got a half assed apology from the service manager at the dealership.
It's been super frustrating having to spend more and more time at the dealership for issues. I work 30+ miles away from home, don't always have the option to work from home, and my gf works clinic hours so she can't really be taking me back and forth very often. So it's always difficult to schedule things around a dealership visit. And good luck actually getting a loaner car. It seems every dealership has their own rules of how they give them to people (some don't offer one at all, 1 told me I had to have bought the car there).
None of the problems are huge issues where the car is left stranded. But the customer service is an absolute joke. Makes me not want to buy another Ford because they can't get their heads out of their asses and actually help. I hate to say it, but the next car will not be another Ford. We were looking at the Explorer but I rather spend the money with another company if this is how customer service is going to be in the future.
Anyways...more of a rant than anything. If I do change the pads myself, i was looking at the Powerstop Z23 and Z26's...seems like that's been a good choice by a few people.
Have others had their A/C issues fixed permanently? Or have you had to go back to get it looked at again?
CC [MENTION=7992]FordService[/MENTION] if they even bother to look at forums at this point.
- Brake Squeal since early on
- Leaking valve cover gaskets (fixed under warranty)
- Interior Rattles in multiple places
- A/C now starting to show issues
The brake squeal has been an issue since early on. Multiple dealerships have looked at the issue, one resurfaced the rotors. And now the dealership and Ford Customer service won't consider it a warrantiable issue now that I'm at 25k miles as it's considered a "wear" item. Even though the dealership looked at the pads and the pad depth is still at least 70% in the front and almost new in the rear. They think it's the pads...and aren't 100% sure. So now I'm expected to spend money diagnosing the issue further and pay for replacement parts.
Further, the Ford Customer Care reps wouldn't respond to multiple emails and voicemails for almost a month. And after I finally reached out to someone else and had them get in touch with the assigned rep, they basically said they think it's the pads. But they won't fix them, even though I have documents going back a year showing the same issue.
My A/C is now showing issues that others are having in other threads. Driver side is considerably warmer than the passenger side, when set to the same temperature. My coworker who had (keyword) a Lincoln had the same issues and the dealership couldn't fix it properly. It was at the dealership 4 times for the same issue when he finally had enough and got rid of the car.
Interior rattles are annoying but not critical. Passenger door is worse since the door latch recall. And on top of it, the tech working on the latches didn't bother to put back in two of the screws holding on the door card. Found one on (and almost puncturing my seat) and the other on the floor. I got a half assed apology from the service manager at the dealership.
It's been super frustrating having to spend more and more time at the dealership for issues. I work 30+ miles away from home, don't always have the option to work from home, and my gf works clinic hours so she can't really be taking me back and forth very often. So it's always difficult to schedule things around a dealership visit. And good luck actually getting a loaner car. It seems every dealership has their own rules of how they give them to people (some don't offer one at all, 1 told me I had to have bought the car there).
None of the problems are huge issues where the car is left stranded. But the customer service is an absolute joke. Makes me not want to buy another Ford because they can't get their heads out of their asses and actually help. I hate to say it, but the next car will not be another Ford. We were looking at the Explorer but I rather spend the money with another company if this is how customer service is going to be in the future.
Anyways...more of a rant than anything. If I do change the pads myself, i was looking at the Powerstop Z23 and Z26's...seems like that's been a good choice by a few people.
Have others had their A/C issues fixed permanently? Or have you had to go back to get it looked at again?
CC [MENTION=7992]FordService[/MENTION] if they even bother to look at forums at this point.
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