Gavin k
Well-Known Member
- Joined
- Mar 6, 2016
- Threads
- 4
- Messages
- 74
- Reaction score
- 50
- Location
- Newcastle Australia
- Vehicle(s)
- 2016 GT Mustang
- Thread starter
- #1
Well as all of us i ordered my car in March 2016 and the wait began the months clicked by and after twelve months later I was handed over the keys to my Race Red GT Fast Back. Like a lot of us owning a mustang is a childhood dream and to say the car is treated with kit gloves. Washed every week vacuumed polished and treated like a first born. The wheels have never broken traction and you can tell that I haven't even flicked it into track mode.
It all turned to shit earlier this week just five weeks after delivery. The checked engine light came on at 3pm Monday afternoon 5 mins later I am on the phone to my dealer and have my mustang booked in to find out why my car has this light on and the car is parked up in is garage and not driven again.
7:30 Wednesday morning I am dropping in with my car to the dealer and like an nervous farther the wait begins. After an hour or so passes I hear a roar from the workshop and i think to myself maybe they have found the issue and it is being tested. I could not be more wrong.
5 hours later the service manager comes out and takes a seat next to me. He starts to note to me that I have a small misfire in number seven cylinder and they do not know what the issue is. They have done all the normal checks swapped the coils with number five checked the plugs and injectors as per the Ford documentation and all has pulled nil result.
I was told that they we waiting a responce from Ford Australia on what the next step will be. They did mention that there was a solenoid in the inlet manifold that could be the issue but they were waiting for a responce from the tech department at Ford. The dealership have issued me with a car and I had to get back to work.
Thursday afternoon I have not been contact by the dealer so I did decide to drop in on my way home expecting to hear something positive, nope not today. I was meet by the service manager and we went out to the workshop to see spark plugs out and a compression test equipment out. Yes number seven cylinder has les then half the compression then the other seven and it has used over a litre of oil in its short 11km life ( I work as a sales engineer and have clients 500ks away from each other thus most of the time is spent on the highways). I was told that Ford Australia have asked for a leek test to be completed which would be done the following day (Friday) to try to establish if its a head or bottom end issue.
It's 2:30pm on Friday (today) and I make the call to the dealer. The service manager has completed the leak test and yes the test has shown the bottom end has the issue. He then goes on to tell me that he has used a camera to look down the bore and there is small piece ok metallic piece on top of the piston ans there is evidence of a notch on the edge of the piston and the bore has a scuff mark. It's offical the car I have been wanting for has a dead motor.
Apparently the next step that Ford Australia have asked for is the head to be taken off to try to establish what or where the rouge item that is in the motor has come from. Along with this Ford Australia have also advise the dealer that there has only be two other failures like this and they both have happened at the track or strip and that insinuated that I must has treated my car badly which i was astonished and said that my car has never been treated badly and the fact is that the car has never taken to a track of any kind and it has not even had the throttle opened fully or revved over 4500rpm.
I have been told that the next chance they are going to be able to look at my car is on Thursday of next week. This is to be able to advise Ford Australia if the head chamber has damage ( i can not see how you can think is would be in as new condition after having a foreign item being driven into it by the motion of the piston). My question is why are Ford Australia wanting the motor to be torn down before making the decision what parts they want to re-use as apparently the Ford Tech repasentive wants the motor to be pulled down before he makes a decision on if they are going to honour the warranty and then what course of action they are going to use. There is talk of maybe issuing a sort motor thus using the existing heads with have have been heat cycled many times. The issues I have with this is clearly there is a loose item in the cylinder and this has to have an impact with the head, vales and valve seats, there is no machining allowance on the heads for a skim to be taken before the re assembly of the motor.
Yes I am not happy with the way that this situation is panning out for me. I have paid good money for a new car waited 12 months for it after paying my deposit. I have never abused the car in the month and a half I have had the car and Ford Australia seem to want to repair my broken engine with heads that have taken a flogging wont be flat due to the head cycles of normal use and want to wait for every test and deconstruction of the enigine to be completed before making any kind of decision if they are going to honour there warranty.
I don't know if I am being a little presious with this as I would have thought that the result after the car being at the dealer for three days finding a metallic partical in the engine having very little compression in the cylinder and the piston being damaged would action something from Ford Australia to resolve the issue.
Instead I have been told that Ford Australia suspect that I would take the car out to the drag strip or race track flogged the shit out of it blown the motor in the time frame of 5 weeks And they want to do a full investigation on what has happened to a eleven thousand k old motor that's going to take another week before they are told the motor is damaged and unusable in the number seven cylinder.
Customer service at Ford Australia non existent.
It all turned to shit earlier this week just five weeks after delivery. The checked engine light came on at 3pm Monday afternoon 5 mins later I am on the phone to my dealer and have my mustang booked in to find out why my car has this light on and the car is parked up in is garage and not driven again.
7:30 Wednesday morning I am dropping in with my car to the dealer and like an nervous farther the wait begins. After an hour or so passes I hear a roar from the workshop and i think to myself maybe they have found the issue and it is being tested. I could not be more wrong.
5 hours later the service manager comes out and takes a seat next to me. He starts to note to me that I have a small misfire in number seven cylinder and they do not know what the issue is. They have done all the normal checks swapped the coils with number five checked the plugs and injectors as per the Ford documentation and all has pulled nil result.
I was told that they we waiting a responce from Ford Australia on what the next step will be. They did mention that there was a solenoid in the inlet manifold that could be the issue but they were waiting for a responce from the tech department at Ford. The dealership have issued me with a car and I had to get back to work.
Thursday afternoon I have not been contact by the dealer so I did decide to drop in on my way home expecting to hear something positive, nope not today. I was meet by the service manager and we went out to the workshop to see spark plugs out and a compression test equipment out. Yes number seven cylinder has les then half the compression then the other seven and it has used over a litre of oil in its short 11km life ( I work as a sales engineer and have clients 500ks away from each other thus most of the time is spent on the highways). I was told that Ford Australia have asked for a leek test to be completed which would be done the following day (Friday) to try to establish if its a head or bottom end issue.
It's 2:30pm on Friday (today) and I make the call to the dealer. The service manager has completed the leak test and yes the test has shown the bottom end has the issue. He then goes on to tell me that he has used a camera to look down the bore and there is small piece ok metallic piece on top of the piston ans there is evidence of a notch on the edge of the piston and the bore has a scuff mark. It's offical the car I have been wanting for has a dead motor.
Apparently the next step that Ford Australia have asked for is the head to be taken off to try to establish what or where the rouge item that is in the motor has come from. Along with this Ford Australia have also advise the dealer that there has only be two other failures like this and they both have happened at the track or strip and that insinuated that I must has treated my car badly which i was astonished and said that my car has never been treated badly and the fact is that the car has never taken to a track of any kind and it has not even had the throttle opened fully or revved over 4500rpm.
I have been told that the next chance they are going to be able to look at my car is on Thursday of next week. This is to be able to advise Ford Australia if the head chamber has damage ( i can not see how you can think is would be in as new condition after having a foreign item being driven into it by the motion of the piston). My question is why are Ford Australia wanting the motor to be torn down before making the decision what parts they want to re-use as apparently the Ford Tech repasentive wants the motor to be pulled down before he makes a decision on if they are going to honour the warranty and then what course of action they are going to use. There is talk of maybe issuing a sort motor thus using the existing heads with have have been heat cycled many times. The issues I have with this is clearly there is a loose item in the cylinder and this has to have an impact with the head, vales and valve seats, there is no machining allowance on the heads for a skim to be taken before the re assembly of the motor.
Yes I am not happy with the way that this situation is panning out for me. I have paid good money for a new car waited 12 months for it after paying my deposit. I have never abused the car in the month and a half I have had the car and Ford Australia seem to want to repair my broken engine with heads that have taken a flogging wont be flat due to the head cycles of normal use and want to wait for every test and deconstruction of the enigine to be completed before making any kind of decision if they are going to honour there warranty.
I don't know if I am being a little presious with this as I would have thought that the result after the car being at the dealer for three days finding a metallic partical in the engine having very little compression in the cylinder and the piston being damaged would action something from Ford Australia to resolve the issue.
Instead I have been told that Ford Australia suspect that I would take the car out to the drag strip or race track flogged the shit out of it blown the motor in the time frame of 5 weeks And they want to do a full investigation on what has happened to a eleven thousand k old motor that's going to take another week before they are told the motor is damaged and unusable in the number seven cylinder.
Customer service at Ford Australia non existent.
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