Kinda disappointed in Bama

BeauxXL1200 said:

I purchased Bama's 93 octane tune back in December thru American Muscle, and I've been happy with it. The only mod - in addition to the tune - is FR's touring catbacks.

Anyway, I'm thinking about adding a Steeda CAI, so I e-mailed Bama a couple of questions on March 23rd. No response; so I sent a follow-up e-mail on Sunday, March 29th. Still no response, other than their form e-mails saying we'll get back to you when we can.

Since I supposedly got free tunes for life when I purchased the tune in December, and given that I want to add Steeda's CAI (w/out the restrictor), I simply wanted Bama to confirm that, yes, they can update my tune to be compatible with Steeda's CAI.

And I also asked that perhaps Bama has been refining the tune these past several months so maybe that's another reason to get it updated.

Anyway, I had a good experience when I purchased the tune, but now that I'm taking them up on the free tunes for life, seems my questions are being ignored. Anyone else have a similar experience with Bama?

Thanks.

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Jewishthunder said:

I've only had good experiences with them. You know they have a phone number as well. You could try that, someone will usually pick up right away and set you right.

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BeauxXL1200 said:

I purchased Bama's 93 octane tune back in December thru American Muscle, and I've been happy with it. The only mod - in addition to the tune - is FR's touring catbacks.

Anyway, I'm thinking about adding a Steeda CAI, so I e-mailed Bama a couple of questions on March 23rd. No response; so I sent a follow-up e-mail on Sunday, March 29th. Still no response, other than their form e-mails saying we'll get back to you when we can.

Since I supposedly got free tunes for life when I purchased the tune in December, and given that I want to add Steeda's CAI (w/out the restrictor), I simply wanted Bama to confirm that, yes, they can update my tune to be compatible with Steeda's CAI.

And I also asked that perhaps Bama has been refining the tune these past several months so maybe that's another reason to get it updated.

Anyway, I had a good experience when I purchased the tune, but now that I'm taking them up on the free tunes for life, seems my questions are being ignored. Anyone else have a similar experience with Bama?

Thanks.

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Jewishthunder said:

I've only had good experiences with them. You know they have a phone number as well. You could try that, someone will usually pick up right away and set you right.

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BeauxXL1200 said:

Thanks, Jewishthunder. I probably should just call them. I'm a little surprised by their lack of response b/c when I was originally purchasing the tune, they were very responsive to my e-mail inquiries. Answered all of my questions and were just very helpful.

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AMAlexLazarus said:

Hey BeauxXL1200 - I'm sorry about the delay and inconvenience on their end! I'm not entirely sure what the hold up is but I know that they've been a few days behind but that's nuts! I'll see to it that they contact you about this shortly but as Thompyt had said Bama is still in the process of having their calibrations dialed in for this Cold Air Intake.

In the interim have you had them get a datalog from you as of recent? I've been highly encouraging their customers to do so in order to really experience the true potential of their tunes on the Coyote motor. I'll make sure you hear from them very shortly and if you haven't had a datalog setup simply reply to their response and they'll walk you through it.

If you're to have any other questions at all please don't hesitate to let me know, I'm always around to help!

Alex





Jewishthunder Thanks for taking the time to post up your feedback and experience working with them. They're a bunch of mad scientists that I would trust with my life. They love to make power and when they're not here they're on the street, dyno and track with their own builds and their fleet cars. Being said I'll play devils advocate here though and to be honest, I hate making phone calls and I couldn't tell you the last time I've ordered a pizza over the phone! AmericanMuscle and Bama strives to have the best customer service and technical support possible and I just wanted to apologize to Beau again for the delay. Whenever spring hits everyone gets their cars out and starts modding and they can get set back a couple days!

Don't hesitate to reach out if you're to have any other questions and I'm here to help and we hope you have a great rest of the evening!

Alex

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Thompyt said:

Dang Bama, 171 file update?

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BeauxXL1200 said:

All -

I heard from Bama this afternoon. They apologized for not responding to my e-mail inquiries.

As you guys have stated, they have not yet finalized the tune for the Steeda CAI w/out the restrictor, and they told me they have been backed up since winter is winding down and folks are taking their cars out of storage.

I knew something was up b/c their tune and customer service was first rate when I purchased the tune.

I'm gonna wait a few weeks to allow them to finalize the tune for the Steeda CAI and then I'll place my order with Steeda and get the updated tune from Bama.

I'm gonna also work with Bama to get them a datalog so I get the biggest bang from their tune and my mods.

Thanks, all.

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AMAlexLazarus said:

Hey Thompyt - Can you shoot me a PM if possible so I can get a better idea what's going on??

Alex




Hey BeauxXL1200 - Sorry about the delay on their end again. The Bama Team has been working literally around the clock to have tunes created and review and revise logs. They strive to get their customers turned around as quickly as possible but for an email to go unattended like this for so long is no good at all! If there's absolutely anything else I can lend a hand with or if you're to have any other questions please don't hesitate to let me know and I'm happy to be your primary contact here at AM! You're going to love the tune after the logs are pieced through and revised!


Alex

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BeauxXL1200 said:

Thanks, Alex.

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AMAlexLazarus said:

Hey Ralph - We we're a little behind getting our order in through Steeda and Bama's currently working on the developing the curve for their cold air at this time. They should have them available shortly!

In regards to the datalog that's a great question and it's very simple. Depending on what Bama is going to have you log you would receive and install the tune - You install the tune then depending on what they'll want (Idle, Cruise, Wide Open Throttle) They'll have you drive around while your tuner records the data from your PCM. You'll then send the datalog back to Bama so that the tuning calibrators can pick apart the tune to ensure you're making the best power. If they're to see something that's off they then have corrections and adjustments made and shoot over a revised tune. After that they'll likely have you log the revised tune again. Let me know if you're to have any other questions and I'm here to help!

Alex

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BeauxXL1200 said:

Ah, that's how it works. Okay. Thanks, Alex. The Steeda CAI should be here in a week or less. If Bama has not perfected the tune by then to fit the Steeda CAI, I'll just run the CAI with the restrictor for a while.

Thanks again.

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