BLITZM
Well-Known Member
Same here - Ford Oz is a disgrace when it comes to customer service. I really believe that their behaviour will turn majority of prospective buyers away especially since we already have this crazy wait - that desire is slowly dying away and competition is not standing still.I hsve been registered on Fords Web site for almost a year and unlike their suggestions have never received any information at all. The dealer staff seem to equally uninformed. As a Marketing person of 30 years and someone that Lectures uni students in Services Marketing, I frequently use Ford as a case study on worlds worst practice.
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